Job Description
Customer Operations Executive
Cardiff | Hybrid - 3 days on site | Permanent, full-time, 37.5 hours per week
£30,000 salary + 10% bonus, healthcare and pension
Vargo is recruiting a Customer Operations Executive for a specialist financial services business in Cardiff. You will support customers throughout the life of their agreement, combining clear communication with accurate account management and a practical approach to finding the right outcome.
The role
- Handle customer enquiries across phone, email and other service channels.
- Support customers experiencing financial difficulty or vulnerability, assessing their circumstances and responding with care.
- Maintain accurate customer records and manage servicing requests from customers and third parties.
- Work within regulatory requirements and company procedures to deliver fair customer outcomes.
- Contribute to service targets and improvements to the customer experience.
What you will bring
- Customer servicing or collections experience in regulated financial services.
- Clear communication, sound judgement and confidence handling sensitive customer conversations.
- Strong organisation, attention to detail and confidence using CRM systems and Microsoft Office.
- A secured lending background would be particularly useful.
- CeMAP would be an advantage but is not essential.
Apply
For more information, please contact Tom Miller at Vargo Group on 07901913560 or email tom.miller@vargogroup.co.uk.
Please note: Our client is unable to offer VISA sponsorship for this position. All applicants must have full right-to-work in the UK in order to be considered.
#LI-TM1
Customer Operations Executive in Cardiff employer: Vargo Group
Vargo is an exceptional employer that fosters a collaborative and innovative work culture, perfect for a Senior Product Manager looking to make a meaningful impact. With the flexibility of remote work across the UK and opportunities for professional growth through coaching and mentoring, employees are empowered to thrive in their roles while contributing to significant government digital transformation projects. The company values continuous improvement and strong stakeholder relationships, making it an ideal environment for those seeking rewarding and dynamic employment.
