At a Glance
- Tasks: Build and expand relationships with UK water sector clients while driving customer success.
- Company: Join VAPAR, a deep-tech company revolutionising the wastewater sector with AI.
- Benefits: Competitive salary, performance bonuses, employee share scheme, and flexible remote work.
- Other info: Remote-first role with travel across the UK; excellent professional development opportunities.
- Why this job: Make a real impact in the critical infrastructure sector with innovative technology.
- Qualifications: 10+ years of experience, including 5+ in the UK wastewater sector.
The predicted salary is between 60000 - 80000 £ per year.
VAPAR is growing in the UK, and we’re looking for a Key Account Manager to help us strengthen, expand and deliver value across our UK client base. This is a senior, customer-facing role for someone who understands the UK wastewater sector, knows how water companies and the wider supply chain operate, and can build trusted relationships across operational, technical and senior stakeholder groups.
At VAPAR, we use AI to help utilities improve asset health, identify problematic underground assets earlier, and make better use of sewer inspection videos. Our technology is already being used by utilities in the UK, Australia, New Zealand and the US, and last year supported asset health decisions across more than 2 million metres of pipe globally.
Reporting to the UK Commercial Director, this role will suit someone who can combine account leadership, customer success discipline and operational delivery. You will be responsible for helping our UK clients get value from VAPAR, increasing adoption across existing accounts, supporting pilot-to-BAU conversion, and working closely with our UK Customer Success Manager. You will also work closely with our wider leadership and product teams, acting as an important link between client needs, UK market insight and technical product development.
What you’ll be doing:
- Building and expanding relationships with UK water sector clients
- Driving customer success, adoption and account health across existing accounts
- Identifying and shaping expansion opportunities within current relationships
- Managing pilot and trial delivery with clear objectives and success criteria
- Supporting technical integration projects and client communications
- Leading account planning, governance, stakeholder mapping and reporting
- Feeding UK market insight, client feedback and product requirements into our technical teams
What we’re looking for:
- 10+ years’ professional experience, including 5+ years in the UK wastewater sector
- Experience working in, or closely with, UK water companies, either from within a utility or from the supply chain
- Strong understanding of how UK water companies operate and deliver work through the supply chain
- Experience managing post-sale key accounts, customer success activity or strategic client/partner relationships
- Experience helping pilots, trials or early-stage deployments move into embedded BAU activity, either from the supplier side or the client/utility side
- Confidence managing senior and operational stakeholders
- Experience owning client escalations and coordinating cross-functional resolution
- Direct line management experience
- A remote-first working style, with willingness to travel across the UK as required
This is not a cold new-logo sales role. The focus is on existing and developing relationships, customer outcomes, adoption-led growth and structured account leadership. Commercial contracting and pricing decisions sit with the UK Commercial Director, but this role will play a central part in creating the conditions for growth.
The role is UK-based and remote, reporting to the UK Commercial Director, with UK travel expected around 20–40% of the time. We offer a competitive salary, performance-based bonus, employee share scheme inclusion, flexible remote working, professional development opportunities, and the chance to play a meaningful role in the growth of a deep-tech company operating in a critical infrastructure sector. If you know the UK wastewater sector and want to help scale AI-driven asset health technology across the market, we’d be interested to hear from you.
UK Key Account Manager employer: VAPAR
VAPAR is an exceptional employer for those looking to make a significant impact in the UK wastewater sector. With a strong focus on employee growth, we offer competitive salaries, performance-based bonuses, and an inclusive employee share scheme, all within a flexible remote working environment. Join us to be part of a forward-thinking team that values innovation and collaboration while contributing to the advancement of AI-driven technology in critical infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land UK Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the UK wastewater sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with someone from VAPAR or any other company, make sure to highlight your experience in managing key accounts and driving customer success. Share specific examples of how you've helped clients achieve their goals in the past.
✨Tip Number 3
Prepare for those interviews! Research VAPAR’s technology and understand how it fits into the UK water sector. Be ready to discuss how you can help clients get value from their services and how your background aligns with their mission. Confidence is key!
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining us and helps us keep track of all the amazing talent interested in VAPAR. Don’t miss out on this opportunity!
We think you need these skills to ace UK Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in the UK wastewater sector and any relevant relationships you've built with water companies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the wastewater sector and how your skills align with our mission at VAPAR. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive customer success and manage key accounts. Numbers and results speak volumes, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the VAPAR family!
How to prepare for a job interview at VAPAR
✨Know Your Sector Inside Out
Make sure you brush up on the UK wastewater sector before your interview. Understand how water companies operate and the challenges they face. This knowledge will help you demonstrate your expertise and show that you're the right fit for the role.
✨Build Relationships in the Interview
Since this role is all about relationship-building, approach the interview as a chance to connect. Be personable and engage with your interviewers. Show them that you can build trust and rapport, just like you would with clients.
✨Prepare for Scenario Questions
Expect questions about managing key accounts and driving customer success. Prepare specific examples from your past experience where you've successfully navigated similar situations. This will showcase your ability to handle the responsibilities of the role.
✨Showcase Your Strategic Thinking
VAPAR is looking for someone who can identify expansion opportunities and support pilot-to-BAU conversions. Be ready to discuss your strategic approach to account management and how you’ve previously contributed to growth in your roles.
