At a Glance
- Tasks: Build and expand relationships with UK water sector clients while driving customer success.
- Company: Join VAPAR, a deep-tech company revolutionising the wastewater sector with AI.
- Benefits: Competitive salary, performance bonuses, employee share scheme, and flexible remote work.
- Other info: Remote-first role with travel across the UK; excellent professional development opportunities.
- Why this job: Make a real impact in the critical infrastructure sector while advancing your career.
- Qualifications: 10+ years experience in the UK wastewater sector and strong stakeholder management skills.
VAPAR is growing in the UK, and we’re looking for a Key Account Manager to help us strengthen, expand and deliver value across our UK client base. This is a senior, customer-facing role for someone who understands the UK wastewater sector, knows how water companies and the wider supply chain operate, and can build trusted relationships across operational, technical and senior stakeholder groups.
At VAPAR, we use AI to help utilities improve asset health, identify problematic underground assets earlier, and make better use of sewer inspection videos. Our technology is already being used by utilities in the UK, Australia, New Zealand and the US, and last year supported asset health decisions across more than 2 million metres of pipe globally.
Reporting to the UK Commercial Director, this role will suit someone who can combine account leadership, customer success discipline and operational delivery. You will be responsible for helping our UK clients get value from VAPAR, increasing adoption across existing accounts, supporting pilot-to-BAU conversion, and working closely with our UK Customer Success Manager. You will also work closely with our wider leadership and product teams, acting as an important link between client needs, UK market insight and technical product development.
What you’ll be doing:
- Building and expanding relationships with UK water sector clients
- Driving customer success, adoption and account health across existing accounts
- Identifying and shaping expansion opportunities within current relationships
- Managing pilot and trial delivery with clear objectives and success criteria
- Supporting technical integration projects and client communications
- Leading account planning, governance, stakeholder mapping and reporting
- Feeding UK market insight, client feedback and product requirements into our technical teams
What we’re looking for:
- ~10+ years’ professional experience, including 5+ years in the UK wastewater sector
- ~ Experience working in, or closely with, UK water companies, either from within a utility or from the supply chain
- ~ Strong understanding of how UK water companies operate and deliver work through the supply chain
- ~ Experience managing post-sale key accounts, customer success activity or strategic client/partner relationships
- ~ Experience helping pilots, trials or early-stage deployments move into embedded BAU activity, either from the supplier side or the client/utility side
- ~ Confidence managing senior and operational stakeholders
- ~ Experience owning client escalations and coordinating cross-functional resolution
- ~ Direct line management experience
- ~ A remote-first working style, with willingness to travel across the UK as required
This is not a cold new-logo sales role. The focus is on existing and developing relationships, customer outcomes, adoption-led growth and structured account leadership. Commercial contracting and pricing decisions sit with the UK Commercial Director, but this role will play a central part in creating the conditions for growth.
The role is UK-based and remote, reporting to the UK Commercial Director, with UK travel expected around 20–40% of the time. We offer a competitive salary, performance-based bonus, employee share scheme inclusion, flexible remote working, professional development opportunities, and the chance to play a meaningful role in the growth of a deep-tech company operating in a critical infrastructure sector.
If you know the UK wastewater sector and want to help scale AI-driven asset health technology across the market, we’d be interested to hear from you.
Key Account Manager | English-speaking employer: VAPAR
VAPAR is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration within the UK wastewater sector. With a focus on employee growth through professional development opportunities and a competitive benefits package, including flexible remote working and performance-based bonuses, VAPAR empowers its team to make a meaningful impact in a critical infrastructure field. Join us to be part of a forward-thinking company that values your expertise and fosters trusted relationships across the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager | English-speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VAPAR. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VAPAR before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Manager | English-speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VAPAR:Your cover letter is your chance to shine! Tell us why you want to work at VAPAR specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VAPAR!
How to prepare for a job interview at VAPAR
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
