At a Glance
- Tasks: Provide 2nd and 3rd line IT support and troubleshoot complex issues.
- Company: Join a leading UK defence company with a rich heritage in naval weapon systems.
- Benefits: Competitive salary, career growth, and opportunities to work on exciting IT projects.
- Other info: Collaborative environment with a focus on professional development and hands-on experience.
- Why this job: Be part of a dynamic team driving innovation in IT infrastructure and support.
- Qualifications: Experience in IT support and strong knowledge of Microsoft technologies required.
The predicted salary is between 30000 - 40000 € per year.
About Us
MSI‑Defence Systems Limited is a UK defence company with a rich heritage in the design and delivery of naval weapon systems. We are trusted by our global customer-base to provide high‑integrity, mission‑critical solutions that fulfil the most challenging operational requirements. The company combines deep engineering expertise with disciplined project delivery to support complex, long‑term contracts in highly assured environments. MSI‑Defence Systems has entered an exciting phase of sustained growth. Building on its strong foundation, the business has expanded its capabilities into land-based systems, applying the same structured engineering, manufacturing, and commercial disciplines that underpin its success. Continued investment in people, processes, and facilities enables the company to take on increasingly complex work while preserving the values that have earned customer trust. As MSI‑DS continues to grow, the IT team plays a key role in safeguarding value, managing risk, and enabling sustainable business performance across the organisation.
About the Role
The IT Support Technician plays a key role in maintaining and improving MSI Defence Systems IT infrastructure while also supporting future IT projects, system upgrades, and technology developments. This is a hands-on technical role requiring both operational support expertise and the ability to contribute to strategic IT initiatives. The primary responsibilities will include but are not limited to:
- Technical Support & Operations
- Provide 2nd and 3rd line technical support for users across the business.
- Troubleshoot and resolve complex hardware, software, networking, and infrastructure issues.
- Support and maintain Windows desktop and server environments.
- Manage and support Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID (Azure AD).
- Monitor system performance, security, backups, and infrastructure health.
- Support endpoint management solutions and device deployments.
- Assist with user account administration, permissions, and access control.
- Maintain accurate technical documentation and support procedures.
- Escalate and manage critical incidents where required.
- Networking & Infrastructure
- Support and maintain LAN, WAN, Wi-Fi, VPN, and firewall environments.
- Diagnose and resolve network connectivity and performance issues.
- Configure and support switches, routers, and network hardware.
- Assist with network security, patching, and infrastructure improvements.
- Work with third-party suppliers and vendors when necessary.
- Projects & Development
- Assist with the delivery of IT projects, upgrades, and infrastructure improvements.
- Support future technology developments and business transformation initiatives.
- Participate in system migrations, deployments, and cloud adoption projects.
- Identify opportunities for automation, efficiency improvements, and service enhancements.
- Contribute to IT planning, disaster recovery, and business continuity activities.
About the Person
A reliable and technically capable IT professional who enjoys hands-on support while also contributing to the future direction of IT services and infrastructure. Combining strong operational support skills with the enthusiasm to support ongoing improvements, projects, and business growth initiatives.
Experience & Skills
- Technical
- Strong experience in a 2nd or 3rd line IT support role.
- Good understanding of Microsoft technologies including:
- Windows 10/11
- Windows Server
- Microsoft 365
- Active Directory / Entra ID
- Exchange Online
- Intune / Endpoint Management
- SharePoint and Teams
- Strong networking knowledge including:
- TCP/IP
- DNS / DHCP
- VLANs
- VPNs
- Switching & Routing
- Wireless networking
- Firewall fundamentals
- Experience supporting virtualised environments such as VMware or Hyper-V.
- Personal Attributes
- Strong troubleshooting and analytical skills.
- Hands-on and proactive approach to IT support.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities and work independently.
- Strong attention to detail and problem-solving mindset.
- Ability to contribute positively within a collaborative IT team.
IT SUPPORT TECHNICIAN - 2/3 Line in Norwich employer: VanWonen
MSI-Defence Systems Limited is an exceptional employer, offering a dynamic work environment where IT Support Technicians can thrive. With a commitment to employee growth and development, the company provides opportunities to engage in exciting projects and cutting-edge technology initiatives while fostering a collaborative culture that values innovation and teamwork. Located in the UK, MSI-Defence Systems not only prioritises the well-being of its employees but also invests in their future, making it a rewarding place to build a career in the defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT SUPPORT TECHNICIAN - 2/3 Line in Norwich
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend IT meetups, webinars, or even local tech events. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, troubleshooting successes, and any cool tech you've worked with. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each role. Research MSI-Defence Systems and mention how your skills align with their mission and values in conversations or interviews. It shows you're genuinely interested.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace IT SUPPORT TECHNICIAN - 2/3 Line in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft technologies and any hands-on support you've provided. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love seeing a proactive approach to problem-solving, so don’t hold back on sharing your success stories!
Be Clear and Concise:When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at VanWonen
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies and networking fundamentals. Be ready to discuss your experience with Windows 10/11, Microsoft 365, and troubleshooting techniques. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and hands-on approach, which are crucial for the role.
✨Understand Their Business
Familiarise yourself with MSI-Defence Systems and their projects. Knowing about their focus on naval weapon systems and recent expansions into land-based systems can help you tailor your responses. Show that you're not just interested in the job, but also in the company's mission and values.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about their current IT projects or how they envision the IT team's role in future developments. This shows your enthusiasm for the position and your willingness to contribute to their growth.
