At a Glance
- Tasks: Assist customers via phone, email, and live chat while providing excellent service.
- Company: Join Angling Direct, the UK's top fishing tackle retailer with a friendly team.
- Benefits: Enjoy hybrid working, staff discounts, free parking, and a supportive environment.
- Other info: Be part of a growing international business with great career opportunities.
- Why this job: Make a real impact by helping customers and developing valuable skills.
- Qualifications: Fluency in German and/or Dutch, strong communication, and customer service skills.
The predicted salary is between 13.21 - 13.21 £ per hour.
Are you a confident communicator who thrives in a fast-paced environment?
Angling Direct, the UK's leading fishing tackle retailer, is looking for an enthusiastic and reliable Customer Service Advisor to join our friendly team!
We are seeking a motivated individual to join our Customer Service team based at our Head Office in Rackheath, Norwich, this is a permanent full-time hybrid role working 42.5 hours per week with a starting rate of £13.21 per hour.
To support our growing European customer base, applicants must be fluent in German and/or Dutch, with excellent verbal and written communication skills.
- As a
- Customer Service Advisor
, you'll be the first point of contact for our customers – whether they’re seeking help, making a complaint, or just looking for information.
Your ability to listen, empathise, and offer practical solutions will help shape a positive experience and lasting impression of our company.
You’ll need to be confident, quick-thinking, and tech-savvy, with excellent communication skills and the ability to multitask in a fast-paced, customer-focused environment.
What You Will Do
- Handling enquiries and call-backs via phone, email, and live chat
- Providing accurate information on products, services, and current promotions
- Processing refunds, exchanges, and web-based returns
- Monitoring and flagging potential fraudulent activity
- Resolving disputes efficiently and professionally
- Supporting the processing of customer returns and warranty items, including occasional handling of returned stock.
- Liaising with internal departments to ensure smooth communication
- Supporting admin and order fulfilment processes
- Contributing to a positive, friendly, and proactive team culture
What We Are Looking For
- Strong interpersonal and customer service skills
- Positive, can-do attitude with a friendly tone
- Ability to work under pressure with high attention to detail
- Comfortable using computers and digital platforms
- Proven problem-solving skills and adaptability
- Previous experience in customer service or call centre is desirable
- Team player who can also work independently when needed
Why Join Us?
- Hybrid working (4 days in the office, 1 day from home)
- Staff discount on fishing tackle and equipment
- Free on-site parking
- Company pension scheme
- Supportive and friendly team environment
- Opportunity to work for the UK's leading specialist fishing tackle retailer
- Develop valuable customer service, communication and problem-solving skills
- Be part of a growing international business serving customers across Europe
- #J-18808-Ljbffr
Customer Service Advisor (German and/or Dutch Speaking) in Norwich employer: VanWonen
VanWonen is an excellent employer for those seeking a rewarding career in the logistics sector, particularly as a Multimodal Operator near Grangemouth. With a strong emphasis on teamwork and professional growth, employees benefit from a competitive salary and a comprehensive benefits package, all within a supportive environment that values continuous improvement and exceptional customer service.
