At a Glance
- Tasks: Support customers with technical queries and order requirements in a fast-paced environment.
- Company: Join Vantor, a leader in spatial intelligence, shaping the future together.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace culture that values your ideas and contributions.
- Why this job: Be part of a mission-driven team making a real impact in the tech world.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.
Vantor is seeking an experienced Technical Customer Support Representative to join the team in our London office.
Role Overview:The Technical Customer Support Representative will support the process of Order and Technical Support for customers within the Europe, Middle East and Africa (EMEA) region. You will work collaboratively with internal departments and stakeholders to ensure complete and accurate support and delivery and/or resolution of customer requirements. The ability to learn quickly and adapt to a fast paced environment is critical to the success of our customer missions.
Responsibilities:- Answers inbound email and phone communications
- Assists customers in defining order requirements, including image selection
- Processes orders and prepares quotations and feasibilities
- Submits tickets and queries to support internal and customer issues that arise
- Provides technical support of our SaaS programmes
- Uses knowledge of company policy and departments to find answers to technical questions
- Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations
- Attends training and development courses
- Manages tasking and archives projects effectively – Operational Delivery
- Provides training to peers and customers as needed
- Effectively communicates with all levels of the company and customers
- On call support for High Value projects (requires weekend work with an additional supplement)
- Acts as a point of client contact to coordinate resolution of service incidents and escalation of technical issues
- Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business
- Must be able to attend the London Office in Chiswick on a Hybrid Basis (Tuesday-Thursday)
- A relevant degree or equivalent experience
- 2 Years Experience in customer service roles, preferably in a professional or B2B setting
- Strong attention to detail
- Able to work in a windows operating environment (Microsoft Office, Outlook, Teams etc)
- Proficient oral and written communication skills
- Proficient Listening and Comprehension Skills
- Effective diagnostic, troubleshooting, problem solving and analytical capabilities
- Adaptability
- Time Management
- Ability to travel internationally (less than 10%)
- GIS experience (QGIS, ESRI ArcMap, ESRI ArcPro)
- Interpersonal Skills
- Proactive mindset
- Team focus attitude
- Willingness to learn
- Strong sense of initiative
- Experience with customer relationship management (CRMs)
- Experience in Earth Observation
Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.
Technical Customer Support Representative, EMEA in London employer: Vantor Technologies UK
Vantor is an exceptional employer that champions innovation and collaboration, making it an ideal workplace for those passionate about spatial intelligence. With a strong commitment to employee growth, Vantor offers extensive training opportunities and a supportive work culture in its vibrant London office, where team members are encouraged to shape their own futures while contributing to meaningful projects. Join us to be part of a mission-driven team that values diversity and fosters an inclusive environment, ensuring every voice is heard and every idea is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Support Representative, EMEA in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vantor Technologies UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vantor Technologies UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Support Representative, EMEA in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vantor Technologies UK:Your cover letter is your chance to shine! Tell us why you want to work at Vantor Technologies UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vantor Technologies UK!
How to prepare for a job interview at Vantor Technologies UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
