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- Tasks: Manage customer orders and queries for home patients, ensuring excellent service.
- Company: Vantive, a leader in vital organ therapy with a mission to extend lives.
- Benefits: Competitive salary, professional development, and a strong focus on work-life balance.
- Why this job: Join a passionate team making a real difference in patients' lives every day.
- Qualifications: GCSE level, strong attention to detail, and excellent customer service skills.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients—that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Do you have a passion for delivering excellent customer service and working in a team environment? Every day we support and work closely with our staff and customers and in this role you will be the first point of contact for our home patients. We believe the right person for this role would possess excellent customer service skills, good attention to detail, and loves working in a team environment.
Permanent full-time role: Monday to Friday between 7am - 6pm (5pm finish on Friday) on weekly rotating 8 hour shifts.
Essential Duties and Responsibilities:
- To manage the processing of customer orders for home patients
- To manage customer queries and complaints ensuring a win-win solution for Vantive and the customer
- To create lateral relationships with other departments to support product distribution
- To enhance the reputation of customer success and positively promote the image of Vantive
- To contribute to the evolution of the department by providing feedback and taking action to improve
- To positively contribute to the delivery of service excellence to Vantive's customers and patients
Qualifications:
- GCSE Level standard
- Organized
- Ability to prioritize workload in a very busy environment
- Tenacious
- Strong decision making skills
- Strong attention to detail/accuracy
- Good team player
- Professional telephone manner
- Proactive and reactive nature
- Siebel experience preferred
- Flawless customer service skills
- Can do attitude, willing and positive manner
What are some of the benefits of working at Vantive?
- Excellent base salary, plus a competitive benefits package
- Professional development opportunities
- High importance placed on work life balance
- Commitment to growing and developing an inclusive and diverse workforce
Reasonable Accommodation: Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice: Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Customer Success Coordinator (Homecare) in Northampton employer: Vantive
Contact Detail:
Vantive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Coordinator (Homecare) in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vantive on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with home patients. Show us your problem-solving skills and that can-do attitude!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional shows you mean business. Plus, it’ll help you feel more confident when you’re chatting with the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Customer Success Coordinator (Homecare) in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Coordinator role. Highlight your customer service skills and any relevant experience that aligns with Vantive's mission of improving patients' lives.
Show Your Team Spirit: Vantive values teamwork, so don’t forget to mention your ability to work well in a team environment. Share examples of how you've collaborated with others to achieve common goals in your previous roles.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. A polished application reflects your commitment to quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your genuine interest in joining the Vantive team.
How to prepare for a job interview at Vantive
✨Know Vantive Inside Out
Before your interview, take some time to research Vantive's mission and values. Understand their commitment to kidney care and how they aim to enhance the dialysis experience. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Customer Success Coordinator, you'll be the first point of contact for home patients. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to find win-win solutions and demonstrate your proactive approach.
✨Emphasise Teamwork
Vantive values collaboration, so be ready to discuss how you work effectively in a team environment. Share specific instances where you've contributed to team success or built relationships with other departments to achieve common goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and attention to detail. Think about how you would manage a busy workload or resolve a challenging customer issue. Practising these scenarios can help you articulate your thought process clearly during the interview.