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For Companies At a Glance
- Tasks: Manage customer orders and queries, ensuring smooth order fulfilment and excellent service.
- Company: Join a dynamic healthcare company dedicated to customer satisfaction.
- Benefits: 12-month contract with competitive pay and opportunities for growth.
- Why this job: Be the key to delivering seamless experiences for customers every day.
- Qualifications: Experience in customer service and data management; strong communication skills required.
- Other info: Collaborative environment with a focus on problem-solving and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
As a Hospital Customer Service Coordinator, you will manage the data and processes that keep our order fulfilment running smoothly. From processing customer queries to handling pricing, billing, and account management, you’ll ensure a seamless, reliable experience for every customer, every day.
What You’ll Do
- Customer & Order Support
- Process daily customer orders and queries within set timelines
- Allocate EANs for EDI mapping and perform daily system updates
- Release and manage backorders in line with SLAs
- Troubleshoot blocked or held electronic orders
- Investigate orders that have not reached Fulfilment
- Create and process invoices and additional charges each month
- Resolve disputed invoice queries
- Conduct monthly pricing checks and correct discrepancies
- Support new customer account setup (commercial & compliance checks)
- Validate data and identify discrepancies
- Investigate transactional errors and implement corrective steps
- Maintain NHS Supply Chain and TPS portals
- Produce ad‑hoc reports as needed
- Work closely with teams across Commercial, QA, Warehouse, and Transport
- Respond to the shared inbox in a timely manner
- Support mass customer communications during holiday delivery changes
What You Bring
- Experience
- Experience with JDE, Salesforce, or similar systems
- High‑volume order processing
- Previous involvement in invoice query resolution
- Comfortable working with deadlines and competing priorities
- Experience with data management/reporting tools (a plus)
- Previous experience in phone‑based customer service
- Strong problem‑solving and root‑cause analysis abilities
- Excellent accuracy and attention to detail
- Confident managing large data sets
- Strong written, verbal, and phone communication skills
- Effective stakeholder management
- Strong numeracy and organisational skills
- Advanced Excel skills (VLOOKUP, pivot tables, formulas)
The role is offered on a 12 month contract.
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Customer Service Coordinator 12 month FTC in Northampton employer: Vantive
Contact Detail:
Vantive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator 12 month FTC in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and data management. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Coordinator 12 month FTC in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience with order processing, customer queries, and any relevant systems like JDE or Salesforce. We want to see how your skills match what we’re looking for!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you’ve tackled challenges in previous roles. Whether it’s resolving invoice disputes or troubleshooting orders, we love to see your problem-solving prowess shine through!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Vantive
✨Know Your Systems
Familiarise yourself with JDE, Salesforce, or any similar systems mentioned in the job description. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Master the Details
Since attention to detail is crucial for this role, prepare examples of how you've successfully managed data and resolved discrepancies in the past. This will demonstrate your accuracy and problem-solving skills.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly, both verbally and in writing. You might be asked about how you handle customer queries or collaborate with different teams, so have some solid examples ready.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, like troubleshooting blocked orders or resolving invoice disputes. Prepare your thought process on how you would tackle these situations to impress your interviewers.
