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For Companies At a Glance
- Tasks: Manage customer orders and ensure timely delivery of products with excellent service.
- Company: Join a dedicated Hospital Customer Services team focused on patient care.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Be a key player in healthcare, making a difference for patients and partners.
- Qualifications: Experience with data management and customer service; problem-solving skills are a must.
- Other info: 12-month contract with opportunities to collaborate across various teams.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you detail‑oriented, process‑driven, and passionate about delivering excellent customer service? Join our Hospital Customer Services team and play a key role in ensuring patients and healthcare partners receive the products they need—accurately, on time, and with care.
About the Role
As a Hospital Customer Service Coordinator, you will manage the data and processes that keep our order fulfilment running smoothly. From processing customer queries to handling pricing, billing, and account management, you’ll ensure a seamless, reliable experience for every customer, every day. This role is ideal for someone who enjoys problem‑solving, managing complex data, and working cross‑functionally with teams across the business.
What You’ll Do
- Customer & Order Support
- Process daily customer orders and queries within set timelines
- Allocate EANs for EDI mapping and perform daily system updates
- Release and manage backorders in line with SLAs
- Troubleshoot blocked or held electronic orders
- Investigate orders that have not reached Fulfilment
- Create and process invoices and additional charges each month
- Resolve disputed invoice queries
- Conduct monthly pricing checks and correct discrepancies
- Support new customer account setup (commercial & compliance checks)
- Validate data and identify discrepancies
- Investigate transactional errors and implement corrective steps
- Maintain NHS Supply Chain and TPS portals
- Produce ad‑hoc reports as needed
- Work closely with teams across Commercial, QA, Warehouse, and Transport
- Respond to the shared inbox in a timely manner
What You Bring
- Experience
- Experience with JDE, Salesforce, or similar systems
- Previous involvement in invoice query resolution
- Comfortable working with deadlines and competing priorities
- Experience with data management/reporting tools (a plus)
- Previous experience in phone‑based customer service
- Strong problem‑solving and root‑cause analysis abilities
- Excellent accuracy and attention to detail
- Strong written, verbal, and phone communication skills
- Strong numeracy and organisational skills
The role is offered on a 12 month contract.
Customer Order Coordinator - 12 month contract in Northampton employer: Vantive
Contact Detail:
Vantive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Coordinator - 12 month contract in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting and managing complex data, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Order Coordinator - 12 month contract in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer service and data management. We want to see how your skills align with the role of a Customer Order Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer service and how your problem-solving skills can benefit our Hospital Customer Services team.
Showcase Your Attention to Detail: Since this role requires accuracy and attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vantive
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. Brush up on their order fulfilment processes and any relevant systems like JDE or Salesforce. This will show that you’re genuinely interested and ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex data issues or resolved customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to work under pressure.
✨Be Detail-Oriented
Since the role requires a keen eye for detail, be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to double-check your data and maintain high standards in your tasks.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Whether it’s through phone calls or emails, being able to convey information effectively will set you apart as a candidate who can thrive in a customer service environment.
