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- Tasks: Install, service, and maintain medical equipment while ensuring top-notch customer satisfaction.
- Company: Join Vantive, a leader in medical technology with a focus on innovation.
- Benefits: Enjoy a competitive salary, full-time role, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare by supporting vital medical technologies.
- Qualifications: Degree or equivalent in engineering; experience in technical roles preferred.
- Other info: Dynamic work environment with travel opportunities across the UK and Europe.
The predicted salary is between 36000 - 60000 £ per year.
Medical Field Service Engineer – Birmingham
Vantive, Birmingham, England, United Kingdom
Summary
The Field Engineer (Based in the Birmingham area) is tasked with the installation, servicing, repair, and maintenance of Vantive products. This role is essential for maintaining high standards of service and ensuring customer satisfaction while adhering to company procedures, particularly in areas such as service documentation and environmental health and safety.
Key Accountabilities
- Install, service, repair and maintain products, distributed by Vantive in the defined area of responsibility as per the defined service documentation and the quality system framework.
- Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units).
- Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
- Responsible for maintaining and documenting the assigned calibration equipment.
- Provide technical support for in-bound calls from customers & patients, document the job on the system and undertake the relevant actions.
- Maintain up-to-date technical competence in assigned products by completing the relevant training and development.
- The Field Engineer plays a crucial role in ensuring the reliability and effectiveness of Vantive products in the field. By focusing on customer relationships, technical support, and continuous improvement, the Field Engineer contributes significantly to the overall success of the organization and the satisfaction of its clients. This position not only requires technical skills but also a proactive approach to identifying business opportunities and enhancing service delivery. Review KPIs regularly and adapt the working practices to ensure service level is maximized.
Qualifications
Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
- Strong attention to detail
- Strong verbal and written communication skills
- Good organisation and prioritisation skills
- Good proficiency in Microsoft Office (including Outlook, Excel)
- Good technical problem solving skills
- Basic level of commercial awareness would be advantageus
Experience
- In-depth level of practical experience in the relevant technical/engineering discipline with measured KPIs
- Demonstrable experience in meeting business-critical timeframes and deadlines
- Successful experience in maintaining continuous professional development
- Successful experience in managing and engaging with the customers
- Good IT knowledge of general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous
Job Requirements
- Participating in 24 hr on-call (where required)
- Lone working
- Frequent and regular travel within the assigned geographical region in UK. May need to travel to other locations in UK, Ireland & Europe on an occasional basis
- Full driving licence.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
- Medical Equipment Manufacturing
- Hospitals and Health Care
- Pharmaceutical Manufacturing
Referrals increase your chances of interviewing at Vantive by 2x
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Medical Field Service Engineer - Birmingham employer: Vantive
Contact Detail:
Vantive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Field Service Engineer - Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the medical engineering field, attend industry events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. We recommend practising common interview questions and scenarios related to field service engineering. Show them you’re the problem-solver they need!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We keep our listings updated and love seeing candidates who are genuinely interested in joining our team. Let’s get you that job!
We think you need these skills to ace Medical Field Service Engineer - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Field Service Engineer role. Highlight your relevant experience, especially in installation and maintenance of medical equipment, and don’t forget to showcase your technical problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with Vantive’s mission. Keep it concise but impactful – we want to see your personality!
Show Off Your Communication Skills: Since this role involves maintaining customer relationships, make sure to demonstrate your strong verbal and written communication skills in your application. We love candidates who can clearly convey their ideas and connect with others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Vantive
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical technology and engineering. Be prepared to discuss specific products and services offered by Vantive, as well as any relevant experience you've had in the field.
✨Show Off Your Communication Skills
Since this role involves maintaining customer relationships, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with clients or team members, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've tackled technical issues or challenges. Highlight your approach to troubleshooting and how you ensure customer satisfaction while adhering to service documentation.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like handling an urgent service call or managing multiple tasks. Think through your responses ahead of time, focusing on how you prioritise tasks and maintain quality under pressure.
