At a Glance
- Tasks: Install, service, and maintain medical products while ensuring top-notch customer communication.
- Company: Vantive is a pioneering organ therapy company dedicated to enhancing lives through innovative kidney care solutions.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Other info: Join a community focused on innovation and patient care, with opportunities for travel.
- Why this job: Make a real impact in healthcare while growing your skills in a dynamic environment.
- Qualifications: A degree or equivalent in engineering, with strong problem-solving and communication skills required.
The predicted salary is between 29000 - 32000 £ per year.
We are seeking an experienced Medical Field Service Engineer, to cover London and surrounding area (Berkshire). You will ideally be located in the Hayes / West Drayton area. Function/Business Area: Technical Service
Summary
The Field Engineer is tasked with the installation, servicing, repair, and maintenance of Vantive products. This role is essential for maintaining high standards of service and ensuring customer satisfaction while adhering to company procedures, particularly in areas such as service documentation and environmental health and safety.
Key Accountabilities
- Install, service, repair and maintain products, distributed by Vantive in the defined area of responsibility as per the defined service documentation and the quality system framework.
- Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units).
- Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
- Responsible for maintaining and documenting the assigned calibration equipment.
- Provide technical support for in-bound calls from customers & patients, document the job on the system and undertake the relevant actions.
- Maintain up-to-date technical competence in assigned products by completing the relevant training and development.
- The Field Engineer plays a crucial role in ensuring the reliability and effectiveness of Vantive products in the field. By focusing on customer relationships, technical support, and continuous improvement, the Field Engineer contributes significantly to the overall success of the organization and the satisfaction of its clients. This position not only requires technical skills but also a proactive approach to identifying business opportunities and enhancing service delivery.Review KPIs regularly and adapt the working practices to ensure service level is maximized.
Qualifications
- Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
Skills
- Strong attention to detail
- Strong verbal and written communication skills
- Good organisation and prioritisation skills
- Good proficiency in Microsoft Office (including Outlook, Excel)
- Good technical problem solving skills
- Basic level of commercial awareness would be advantageous
- Good administration skills
Experience
- In-depth level of practical experience (e.g. circa 3 years of proven experience as a minimum) in the relevant technical/engineering discipline with measured KPIs
- Demonstrable experience in meeting business-critical timeframes and deadlines
- Successful experience in maintaining continuous professional development
- Successful experience in managing and engaging with the customer
Knowledge
- Good IT knowledge of general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
Job Requirements
- Participating in 24 hr on-call (where required)
- Lone working
- Frequent and regular travel within the assigned geographical region in UK. May need to travel to other locations in UK, Ireland & Europe on an occasional basis
- Full driving license
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Medical Field Service Engineer employer: Vantive
Vantive is an exceptional employer dedicated to improving lives through innovative kidney care solutions. With a strong focus on employee growth, we offer comprehensive health and wellness programs, generous leave, and flexible working options, all within an inclusive and collaborative culture. Join us in our mission to extend lives and expand possibilities, while enjoying meaningful work and continuous learning opportunities in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Field Service Engineer
✨Tip Number 1
Familiarise yourself with Vantive's products and services. Understanding their offerings in kidney care and vital organ therapies will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Vantive on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Field Service Engineer role.
✨Tip Number 3
Prepare to discuss your technical problem-solving skills in detail. Given the nature of the role, being able to articulate how you've successfully tackled challenges in previous positions will set you apart from other candidates.
✨Tip Number 4
Showcase your commitment to continuous professional development. Highlight any relevant training or certifications you've completed, as this aligns with Vantive's emphasis on maintaining up-to-date technical competence.
We think you need these skills to ace Medical Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in medical technology or engineering. Emphasise any specific skills related to service and maintenance of medical equipment, as well as your ability to communicate effectively with customers.
Craft a Compelling Cover Letter:In your cover letter, express your passion for improving patient lives and how your background aligns with Vantive's mission. Mention your technical problem-solving skills and any experience you have with customer support in the medical field.
Highlight Relevant Qualifications:Clearly list your qualifications, such as degrees or certifications in engineering or medical technology. If you have experience with specific technologies or protocols mentioned in the job description, be sure to include those.
Showcase Your Experience:Detail your previous roles and responsibilities, particularly those that involved maintaining or servicing medical devices. Use metrics to demonstrate your success, such as KPIs met or improvements made in service delivery.
How to prepare for a job interview at Vantive
✨Show Your Technical Expertise
As a Medical Field Service Engineer, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with medical technology, electronic and mechanical systems, and any relevant qualifications you hold. Highlight specific examples of how you've solved technical problems in the past.
✨Emphasise Communication Skills
Strong verbal and written communication skills are essential for this role. Be ready to explain how you've effectively communicated with customers and team members in previous positions. Consider sharing a story where your communication made a significant impact on a project or customer relationship.
✨Demonstrate Attention to Detail
Attention to detail is key in the medical field. Prepare to discuss how you ensure accuracy in your work, whether it's through meticulous documentation or following service protocols. You might want to provide examples of how your attention to detail has led to successful outcomes in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face as a Field Service Engineer and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
