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- Tasks: Install, service, and maintain medical products while ensuring top-notch customer communication.
- Company: Vantive is a pioneering organ therapy company dedicated to improving lives through innovative kidney care solutions.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Other info: Join a community focused on excellence and innovation in vital organ therapies.
- Why this job: Make a real impact in healthcare while growing your skills in a dynamic environment.
- Qualifications: A degree or equivalent in engineering, with strong problem-solving and communication skills required.
The predicted salary is between 29000 - 32000 £ per year.
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Join to apply for the Field Service Engineer – South London role at Vantive
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Summary
The field service engineer is responsible for the service activity of products supplied by Vantive in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation, Environmental Health & Safety).
Key Accountabilities
- Install, service, repair and maintain products, distributed by Vantive in the defined area of responsibility as per the defined service documentation and the quality system framework.
- Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units).
- Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
- Responsible for maintaining and documenting the assigned calibration equipment
- Provide technical support for in-bound calls from customers & patients, document the job on the system and undertake the relevant actions.
- Maintain up-to-date technical competence in assigned products by completing the relevant training and development.
- Identify opportunities for new business or business growth for products & services and escalate to the relevant stakeholders (e.g. account managers, Inside Sales).
- Review KPIs regularly and adapt the working practices to ensure service level is maximised
Qualifications
- Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
Skills
- Strong attention to detail
- Strong verbal and written communication skills
- Good organisation and prioritisation skills
- Good proficiency in Microsoft Office (including Outlook, Excel)
- Good technical problem solving skills
- Basic level of commercial awareness would be advantageous
- Good administration skills
Experience
- In-depth level of practical experience (e.g. circa 5 years of proven experience as a minimum) in the relevant technical/engineering discipline with measured KPIs
- Demonstrable experience in meeting business-critical timeframes and deadlines
- Successful experience in maintaining continuous professional development
- Successful experience in managing and engaging with the customer
Knowledge
- Good IT knowledge of general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
Job Requirements
- Participating in 24 hr on-call (where required)
- Lone working
- Frequent and regular travel within the assigned geographical region
- Full driving license
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Medical Equipment Manufacturing
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Field Service Engineer - South London employer: Vantive
Contact Detail:
Vantive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - South London
✨Tip Number 1
Familiarise yourself with Vantive's products and services. Understanding their offerings in kidney care and vital organ therapies will help you demonstrate your knowledge during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Vantive on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Brush up on your technical problem-solving skills, especially related to medical technology and engineering. Be prepared to discuss specific examples from your past experience where you've successfully resolved technical issues.
✨Tip Number 4
Highlight your customer service experience during discussions. Since maintaining customer relationships is key in this role, showcasing your ability to communicate effectively and manage client expectations will set you apart.
We think you need these skills to ace Field Service Engineer - South London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engineering, particularly in medical technology or related fields. Emphasise any specific skills that align with the job description, such as technical problem-solving and customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving patient lives and your understanding of Vantive's mission. Mention how your background and skills make you a perfect fit for the Field Service Engineer role.
Highlight Relevant Experience: In your application, focus on your practical experience in the engineering discipline. Include specific examples of how you've met business-critical deadlines and maintained professional development in your field.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application of how you've effectively communicated with customers and team members in previous positions.
How to prepare for a job interview at Vantive
✨Know Your Technical Stuff
As a Field Service Engineer, you'll need to demonstrate your technical knowledge. Brush up on the specific medical technologies and equipment Vantive uses. Be prepared to discuss your past experiences with similar products and how you've solved technical problems.
✨Showcase Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms, as you may need to communicate with customers who aren't technically savvy. Highlight any experience you have in maintaining customer relationships.
✨Demonstrate Problem-Solving Abilities
Vantive values engineers who can think on their feet. Prepare examples of past challenges you've faced in your engineering career and how you resolved them. This will show your potential employer that you're capable of handling unexpected situations.
✨Understand the Company’s Mission
Familiarise yourself with Vantive's mission to improve kidney care and extend lives. During the interview, express your enthusiasm for their goals and how your skills align with their vision. This shows that you're not just looking for a job, but are genuinely interested in contributing to their mission.