Customer Support Coordinator - IMMEDIATE START

We are currently seeking an experienced Service Coordinator to join our team in Northampton. Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers. In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity is maintained as per the required processes Technical Service Coordinator & Administration. Provide a world class response to all Technical Service activities to internal and external customers, such as: – Device delivery & collection Updating various databases with service related information. Maintenance of service contracts. Administration of service related complaints. Responding to and proactively communicating with customers by telephone and e-mail. Proactively maintaining and extending own and others skill base and technical knowledge through personal development and training Ensure data accuracy in all aspects of work. Take on other roles/duties as requested by Supervisor/Manager Embrace and adhere with all Quality and EHS elements Competence in working with Microsoft office & other general administration packages. Desire to provide the very best service to all customers. Computer Skills Microsoft Office Driven to deliver high quality service