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- Tasks: Manage customer orders and queries for home patients, ensuring excellent service.
- Company: Join a high-performing team at Baxter, dedicated to customer care.
- Benefits: Full-time role with competitive pay and supportive work environment.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSE level, strong decision-making, and customer service skills required.
- Other info: Dynamic workplace with opportunities for growth and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Do you have a passion for delivering excellent customer service and working in a team environment? Every day we support and work closely with our staff and customers and in this role you will be the first point of contact for our home patients. We believe the right person for this role would possess excellent customer service skills, good attention to detail, and loves working in a team environment.
Permanent full-time role
Monday to Friday between 7am – 6pm (5pm finish on Friday) on Weekly rotating 8 hour shifts.
Essential Duties and Responsibilities
- To manage the processing of customer orders for home patients
- To manage customer queries and complaints ensuring a win win solution for Vantive and the customer
- To create lateral relationships with other departments to support product distribution
- To enhance the reputation of customer success and positively promote the image of Vantive
- To contribute to the evolution of the department by providing feedback and taking action to improve
- To positively contribute to the delivery of service excellence to Vantive`s customers and patients
Qualifications
- GCSE Level standard
- Organized
- Ability to prioritize workload in a very busy environment
- Tenacious
- Strong decision making skills
- Strong attention to detail/accuracy
- Good team player
- Professional telephone manner
- Proactive and reactive nature
- Siebel experience preferred
- Flawless customerservice skills
- Can do attitude, willing and positive manner
What are some of the benefits of working at Vantive?
- Excellent base salary, plus a competitive benefits package
- Professional development opportunities
- High importance placed on work life balance
- Commitment to growing and developing an inclusive and diverse workforce
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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Customer Service Coordinator (Homecare) employer: Vantive
Contact Detail:
Vantive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Homecare)
✨Tip Number 1
Get to know the company! Research Baxter and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Coordinator and prepare your responses. Role-playing with a friend can help you feel more confident when it comes to handling queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Baxter.
We think you need these skills to ace Customer Service Coordinator (Homecare)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, like your ability to manage customer queries and your strong attention to detail.
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, don’t forget to include examples of how you've gone above and beyond for customers in the past. We want to see that 'can do' attitude shining through!
Keep It Professional: While we love a friendly tone, remember to maintain professionalism in your application. Use clear language and check for any typos or errors before hitting send. A polished application shows you care!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Vantive
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the essential duties and responsibilities listed in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've handled customer queries or complaints in the past. Highlight your ability to find win-win solutions and demonstrate your flawless customer service skills.
✨Demonstrate Team Spirit
This position requires collaboration with other departments, so be prepared to discuss how you’ve worked effectively in a team before. Share instances where you’ve built relationships across teams to enhance service delivery, as this will show you’re a great fit for their high-performing team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.