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For Companies At a Glance
- Tasks: Manage customer queries, process orders, and resolve invoice issues in a dynamic team.
- Company: Join Vantive, a leading medical equipment manufacturer in Northampton.
- Benefits: Enjoy professional development, work-life balance, and a commitment to diversity.
- Why this job: Make a real difference in customer care while developing your skills.
- Qualifications: Experience with data systems and strong problem-solving skills are essential.
- Other info: Entry-level position with great opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
Vantive Northampton, England, United Kingdom
Customer Care Coordinator
Vantive Northampton, England, United Kingdom
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Direct message the job poster from Vantive
About the Company
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
About the Role
We are looking for a Customer Service Coordinator to join our high performing team in Northampton on a full-time, permanent basis. As a member of the Customer Services team, you will be operating as the first point of contact with our home patients.
The role will be working from Monday to Friday between 08:00-16:00 & Monday to Thursday between 10:00-18:00 & Friday 09:00-17:00 (on Rotating shifts).
Responsibilities
- To manage the processing of customer orders for home patients
- To manage customer queries and complaints ensuring a win win solution for Vantive and the customer
- To create lateral relationships with other departments to support product distribution
- To enhance the reputation of customer services and positively promote the image of Vantive
- To contribute to the evolution of the department by providing feedback and taking action to improve
- To positively contribute to the delivery of service excellence to Vantive\’s customers and patients
Qualifications
Required Skills
- Organized
- Ability to prioritize workload in a very busy environment
- Strong attention to detail/accuracy
- Good team player
- Professional telephone manner
- Proactive and reactive nature
- Siebel experience preferred
- Can do attitude, willing and positive manner
Equal Opportunity Statement
Vantive is committed to diversity and inclusivity in the workplace.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
Industries
- Medical Equipment Manufacturing and Hospitals and Health Care
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Customer Care Coordinator employer: Vantive
Contact Detail:
Vantive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Vantive. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and data management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've tackled customer queries or resolved invoice issues in the past. Real-life stories make you memorable and demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Vantive team.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your experience with data management and problem-solving skills, as these are key for us at Vantive.
Showcase Your Skills: Don’t forget to mention your proficiency in Excel and any experience you have with JDE or Sales Force. We love seeing candidates who can handle large volumes of data and have strong attention to detail!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your points well. This will help us see your communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Vantive
✨Know Your Data Systems
Familiarise yourself with JDE, Sales Force, or any similar data systems before the interview. Be ready to discuss your experience with these tools and how you've used them in high-volume order processing.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved invoice queries or tackled customer issues in the past. Highlight your ability to conduct root-cause analyses and the steps you took to rectify problems.
✨Demonstrate Attention to Detail
Since this role involves managing large volumes of data, be prepared to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference in your previous roles.
✨Communicate Effectively
Practice your verbal and written communication skills. You’ll need to build strong relationships with stakeholders, so think of ways to demonstrate your effective communication style during the interview.
