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- Tasks: Manage customer orders and queries, ensuring excellent service for home patients.
- Company: Vantive, a leader in vital organ therapy with a mission to extend lives.
- Benefits: Competitive salary, professional development, and a strong focus on work-life balance.
- Other info: Dynamic role with opportunities for growth in an inclusive environment.
- Why this job: Join a passionate team making a real difference in patients' lives every day.
- Qualifications: GCSE level, strong attention to detail, and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients—that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Do you have a passion for delivering excellent customer service and working in a team environment? Every day we support and work closely with our staff and customers and in this role you will be the first point of contact for our home patients. We believe the right person for this role would possess excellent customer service skills, good attention to detail, and loves working in a team environment.
Permanent full-time role Monday to Friday between 7am - 6pm (5pm finish on Friday) on weekly rotating 8 hour shifts.
Essential Duties and Responsibilities
- To manage the processing of customer orders for home patients
- To manage customer queries and complaints ensuring a win win solution for Vantive and the customer
- To create lateral relationships with other departments to support product distribution
- To enhance the reputation of customer success and positively promote the image of Vantive
- To contribute to the evolution of the department by providing feedback and taking action to improve
- To positively contribute to the delivery of service excellence to Vantive's customers and patients
Qualifications
- GCSE Level standard
- Organized
- Ability to prioritize workload in a very busy environment
- Tenacious
- Strong decision making skills
- Strong attention to detail/accuracy
- Good team player
- Professional telephone manner
- Proactive and reactive nature
- Siebel experience preferred
- Flawless customer service skills
- Can do attitude, willing and positive manner
What are some of the benefits of working at Vantive?
- Excellent base salary, plus a competitive benefits package
- Professional development opportunities
- High importance placed on work life balance
- Commitment to growing and developing an inclusive and diverse workforce
Customer Success Coordinator in Great Houghton employer: Vantive Limited
Contact Detail:
Vantive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Coordinator in Great Houghton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vantive on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with home patients. Show us your problem-solving skills and that can-do attitude!
✨Tip Number 3
Research Vantive’s mission and values. When you know what they stand for, you can tailor your answers to show how you fit into their vision of improving patients' lives. We love it when candidates align with our goals!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Vantive community.
We think you need these skills to ace Customer Success Coordinator in Great Houghton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you connect with our mission of improving patients' lives and how you can contribute to our team.
Be Detail-Oriented: Pay close attention to the details in your application. Make sure there are no typos or errors, as this reflects your attention to detail—something we value highly at Vantive.
Tailor Your Application: Customise your application to highlight your relevant skills and experiences that align with the Customer Success Coordinator role. We love seeing how your background fits into our vision and values.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vantive Limited
✨Know the Company Inside Out
Before your interview, take some time to research Vantive and its mission. Understand their commitment to kidney care and how they aim to enhance the dialysis experience. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Since this role is all about customer success, be prepared to share specific examples of how you've delivered excellent customer service in the past. Think of situations where you resolved complaints or created positive experiences for customers—this will demonstrate your fit for the role.
✨Demonstrate Team Spirit
Vantive values teamwork, so highlight your ability to work collaboratively. Share stories that illustrate how you've successfully worked with others to achieve a common goal. This will show that you're not just a lone wolf but someone who thrives in a team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare for scenarios related to managing customer queries or complaints. Practising your responses will help you feel more confident and articulate during the interview.