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- Tasks: Manage customer orders and ensure timely delivery of products with care.
- Company: Join Vantive, a leader in vital organ therapy dedicated to improving lives.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Other info: 12-month contract with opportunities for collaboration across teams.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in order processing and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients—that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Are you detail-oriented, process-driven, and passionate about delivering excellent customer service? Join our Hospital Customer Services team and play a key role in ensuring patients and healthcare partners receive the products they need—accurately, on time, and with care.
About the RoleAs a Hospital Customer Service Coordinator, you will manage the data and processes that keep our order fulfilment running smoothly. From processing customer queries to handling pricing, billing, and account management, you’ll ensure a seamless, reliable experience for every customer, every day. This role is ideal for someone who enjoys problem-solving, managing complex data, and working cross-functionally with teams across the business.
What You’ll Do- Customer & Order Support
- Process daily customer orders and queries within set timelines
- Allocate EANs for EDI mapping and perform daily system updates
- Release and manage backorders in line with SLAs
- Troubleshoot blocked or held electronic orders
- Investigate orders that have not reached Fulfilment
- Billing & Pricing
- Create and process invoices and additional charges each month
- Resolve disputed invoice queries
- Conduct monthly pricing checks and correct discrepancies
- Support new customer account setup (commercial & compliance checks)
- Data & Reporting
- Validate data and identify discrepancies
- Investigate transactional errors and implement corrective steps
- Maintain NHS Supply Chain and TPS portals
- Produce ad-hoc reports as needed
- Collaboration
- Work closely with teams across Commercial, QA, Warehouse, and Transport
- Respond to the shared inbox in a timely manner
- Support mass customer communications during holiday delivery changes
- Experience
- Experience with JDE, Salesforce, or similar systems
- High-volume order processing
- Previous involvement in invoice query resolution
- Comfortable working with deadlines and competing priorities
- Experience with data management/reporting tools (a plus)
- Previous experience in phone-based customer service
- Skills
- Strong problem-solving and root-cause analysis abilities
- Excellent accuracy and attention to detail
- Confident managing large data sets
- Strong written, verbal, and phone communication skills
- Effective stakeholder management
- Strong numeracy and organisational skills
- Knowledge
- Advanced Excel skills (VLOOKUP, pivot tables, formulas)
The role is offered on a 12 month contract.
Customer Order Coordinator in Great Houghton employer: Vantive Limited
Contact Detail:
Vantive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Coordinator in Great Houghton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Vantive. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff. Research Vantive’s mission and values, and think about how your skills align with their goals in kidney care and beyond.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in customer service or order management—this is key for the Customer Order Coordinator role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Vantive team.
We think you need these skills to ace Customer Order Coordinator in Great Houghton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Order Coordinator role. Highlight your experience with order processing, customer service, and any relevant systems like JDE or Salesforce. We want to see how your skills align with our mission at Vantive!
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, include examples in your application that demonstrate your accuracy and problem-solving skills. Whether it’s managing data or resolving invoice queries, let us know how you’ve tackled similar challenges before.
Communicate Clearly: Strong written communication is key for this position. Ensure your application is well-structured and free of errors. Use clear language to convey your experiences and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and eager to join our team at Vantive!
How to prepare for a job interview at Vantive Limited
✨Know the Company Inside Out
Before your interview, take some time to research Vantive and its mission in vital organ therapy. Understand their commitment to improving kidney care and how they aim to enhance the dialysis experience. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Detail Orientation
As a Customer Order Coordinator, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature made a difference, whether it was in processing orders or resolving invoice queries. Be ready to discuss how you ensure accuracy in high-volume environments.
✨Demonstrate Problem-Solving Skills
Vantive values individuals who can tackle challenges head-on. Think of specific instances where you successfully resolved complex issues, especially in customer service or data management. Highlight your approach to troubleshooting and how you implement corrective steps to prevent future problems.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with various teams, so be prepared to discuss your experience in cross-functional collaboration. Share examples of how you've effectively communicated and coordinated with different departments to achieve common goals, ensuring a seamless experience for customers.