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- Tasks: Be the go-to person for customer support and administrative tasks in a fast-paced environment.
- Company: Join Vantive, a leader in vital organ therapy dedicated to improving lives through innovation.
- Benefits: Enjoy flexible working options and a supportive team culture focused on personal development.
- Why this job: Make a real impact in patients' lives while growing your skills in a dynamic industry.
- Qualifications: Basic education and experience in administration; Microsoft Office skills are a plus.
- Other info: Vantive values diversity and offers reasonable accommodations for individuals with disabilities.
The predicted salary is between 30000 - 42000 £ per year.
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
We are currently seeking an experience Service Coordinator to join our team in Northampton.
Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and is responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.
In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activity is maintained as per the required processes
Technical Service Coordinator & Administration.
- Provide a world class response to all Technical Service activities to internal and external customers, such as: –
- Device delivery & collection
- Technical fault reporting & resource planning.
- Updating various databases with service related information.
- Maintenance of service contracts.
- Processing of parts and pricing requests.
- Managing device loan pool information.
- Administration of service related complaints.
- Responding to and proactively communicating with customers by telephone and e-mail.
General
- Proactively maintaining and extending own and others skill base and technical knowledgethrough personal development and training
- Establish & maintain communication & partnership with customers, team members and business contacts
- Ensure data accuracy in all aspects of work.
- Take on other roles/duties as requested by Supervisor/Manager
- Embrace and adhere with all Quality and EHS elements
Education/Experience
- Education sufficient to work in a fast paced administration environment.
- Competence in working with Microsoft office & other general administration packages.
- Experience of working in a similar environment would be an advantage.
- Desire to provide the very best service to all customers.
Computer Skills
Basic knowledge required
Microsoft Office
Functional requirements & competencies
- Communicative, customer focused
- Disciplined, independent in executing tasks, but also a strong team player
- Driven to deliver high quality service
- Comply with regulations and standards and protect Baxter’s public reputation
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Salthouse Road Blackmills Industrial EstateNorthamptonNorthamptonshireNN47UFUnited Kingdom #J-18808-Ljbffr
Service Coordinator employer: Vantive Health LLC
Contact Detail:
Vantive Health LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with Vantive's mission and values. Understanding their commitment to improving kidney care and patient experiences will help you align your responses during interviews, showcasing your passion for the industry.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Service Coordinator, you'll be the first point of contact for customers, so demonstrating your ability to communicate effectively and provide excellent service is crucial.
✨Tip Number 3
Prepare examples of how you've handled administrative tasks in previous roles. Being able to discuss your experience with data accuracy and managing service-related information will show that you're ready for the responsibilities of this position.
✨Tip Number 4
Network with current or former employees of Vantive if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Coordinator position. Tailor your application to highlight relevant experience and skills that align with Vantive's mission.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, customer service skills, and any relevant technical knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Vantive's mission. Highlight specific experiences that showcase your ability to manage customer interactions and administrative tasks effectively. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Coordinator role.
How to prepare for a job interview at Vantive Health LLC
✨Understand the Company Mission
Before your interview, take some time to research Vantive's mission and values. Understanding their commitment to improving kidney care and vital organ therapies will help you align your answers with their goals and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a Service Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you provided excellent customer service, resolved issues, or improved processes. This will highlight your ability to handle the responsibilities of the role effectively.
✨Familiarise Yourself with Technical Terminology
Since the role involves technical services, it’s beneficial to brush up on relevant terminology related to device delivery, fault reporting, and service contracts. This knowledge will not only impress your interviewers but also show that you're proactive and ready to dive into the technical aspects of the job.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the challenges they face in technical services, or how success is measured in this position. This will also give you valuable insights into whether the company is the right fit for you.