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- Tasks: Manage customer orders and queries, ensuring excellent service for home patients.
- Company: Vantive, a leader in vital organ therapy with a mission to extend lives.
- Benefits: Full-time role with a supportive team and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: GCSE level, strong decision-making skills, and a proactive attitude required.
- Other info: Join a dynamic team dedicated to innovation and patient care.
The predicted salary is between 30000 - 42000 £ per year.
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients—that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
We are looking for a Customer Service Coordinator to join our high performing team in Northampton on a full-time, permanent basis. As a member of the Customer Services team, you will be operating as the first point of contact with our home patients. The role will be working from Monday to Friday between 08:00-16:00 & Monday to Thursday between 10:00-18:00 & Friday 09:00-17:00 (on Rotating shifts).
Essential Duties and Responsibilities- To manage the processing of customer orders for home patients.
- To manage customer queries and complaints ensuring a win-win solution for Vantive and the customer.
- To create lateral relationships with other departments to support product distribution.
- To enhance the reputation of customer services and positively promote the image of Vantive.
- To contribute to the evolution of the department by providing feedback and taking action to improve.
- To positively contribute to the delivery of service excellence to Vantive's customers and patients.
- GCSE Level standard.
- Organized.
- Ability to prioritize workload in a very busy environment.
- Tenacious.
- Strong decision making skills.
- Strong attention to detail/accuracy.
- Good team player.
- Professional telephone manner.
- Proactive and reactive nature.
- Siebel experience preferred.
- Flawless customer service skills.
- Can do attitude, willing and positive manner.
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Customer Service Coordinator in Northampton employer: Vantive Health LLC
Contact Detail:
Vantive Health LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Northampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vantive on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with home patients. Show us your problem-solving skills and that can-do attitude!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional shows you mean business. Plus, it’ll help you feel more confident when you’re chatting with the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and remind them of your enthusiasm for the role. We love seeing candidates who are proactive!
We think you need these skills to ace Customer Service Coordinator in Northampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping patients and care teams, so share any relevant experiences that highlight your commitment to making a difference.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your organisational skills, attention to detail, and any experience with customer queries or complaints. We love seeing how your background aligns with our mission at Vantive!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as this reflects the professional telephone manner we’re looking for in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our community at Vantive.
How to prepare for a job interview at Vantive Health LLC
✨Know the Company Inside Out
Before your interview, take some time to research Vantive and its mission. Understand their commitment to kidney care and how they aim to enhance the dialysis experience. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, you'll be the first point of contact for home patients. Prepare examples from your past experiences where you've successfully managed customer queries or complaints. Highlight your ability to find win-win solutions and demonstrate your proactive nature.
✨Demonstrate Team Spirit
Vantive values collaboration across departments. Be ready to discuss how you've worked effectively in teams before. Share specific instances where you built relationships with colleagues to enhance service delivery, as this will resonate well with their team-oriented culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and attention to detail. Think about how you would handle a difficult customer situation or prioritise tasks in a busy environment. Practising these scenarios can help you articulate your thought process clearly during the interview.
