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For Companies At a Glance
- Tasks: Lead POS integration projects and ensure client satisfaction with innovative payment solutions.
- Company: Join a leading name in the payments industry with a dynamic team culture.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Why this job: Make a real impact by delivering cutting-edge payment solutions to businesses.
- Qualifications: Project management experience and strong relationship-building skills required.
- Other info: Be part of a team that values creativity, curiosity, and determination.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Client Delivery Manager to join our ever-evolving Enterprise POS Centre of Excellence team and help us unleash the potential of every business.
What You’ll Own As The Client Delivery Manager
- You will provide dedicated Point of Sales (POS) Integration and Implementation support to the Enterprise Merchants and Integrators.
- Manage projects from the planning stage through to completion following clear and well-maintained project plans.
- Establish Customer Delivery development priorities and identify roadblocks.
- Be the accountable party for quality, on-time delivery and client satisfaction of Integrated/ Omnichannel products delivery.
- Collaborate with the product organisation on requested product definition changes based on evolving customer needs.
- Work creatively with customers and colleagues to achieve and maintain market-leading payment solutions.
- Present project reports and updates to key stakeholders at monthly and quarterly business review meetings.
- Act as an escalation point for the customer and colleagues, working with individuals internally and externally to resolve incidents and put in place measures to prevent recurrence.
- Become a subject matter expert on Point of Sale (POS) Payments Solution.
- Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
- Work closely with the Implementation Managers, Technical Consultants and commercial colleagues to deliver Point of Sale (POS) projects.
What You’ll Bring
- Proven background in managing (multiple) projects & presenting.
- Experience of working within a technical team/ role.
- Experience in analysing complex situations and defining solutions.
- Experience in managing relationships between internal and external stakeholders.
- Highly organised with a good eye for detail.
- Creative and forward-thinking with a good aptitude for problem-solving.
It’s a bonus if you have
- Multi-lingual, multi-cultural (French, German, Spanish, Italian).
- Experience in managing Point of Sale (POS) payment solutions projects.
- Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.
- Overview of APIs/ Java Environments/ SDK.
- Working knowledge of Operating Systems, i.e. Windows, Linux, Android & iOS and Microsoft Office Applications.
About The Team
To learn more about the behaviours we value, checkout our values and behaviours. What Makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Client Delivery Manager - Payments employer: Vantiv, Inc.
Contact Detail:
Vantiv, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager - Payments
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and client delivery. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific challenges you've faced in past projects and how you creatively resolved them. This will highlight your ability to think on your feet, which is crucial for a Client Delivery Manager.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role can keep you top of mind. Plus, it shows that you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Client Delivery Manager - Payments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Delivery Manager role. Highlight your project management experience and any technical knowledge you have, especially in POS systems.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed projects and collaborated with stakeholders in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've creatively solved complex issues. We love forward-thinkers who can navigate challenges effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Vantiv, Inc.
✨Know Your POS Inside Out
Make sure you brush up on your knowledge of Point of Sale (POS) systems and payment solutions. Understand the latest trends and technologies in the payments industry, as well as the specific products the company offers. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Master Project Management Basics
Since the role involves managing multiple projects, be prepared to discuss your project management experience. Familiarise yourself with common methodologies like Agile and ITIL, and be ready to share examples of how you've successfully delivered projects on time and within budget.
✨Showcase Your Problem-Solving Skills
The job requires a creative approach to problem-solving, so think of specific instances where you've tackled complex situations. Prepare to explain your thought process and how you arrived at effective solutions, especially in high-pressure scenarios involving stakeholders.
✨Engage with Stakeholders
Highlight your experience in managing relationships with both internal and external stakeholders. Be ready to discuss how you've effectively communicated project updates and handled escalations in the past. This will show that you can maintain client satisfaction and collaborate well with teams.