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For Companies At a Glance
- Tasks: Manage internal systems, support users, and ensure accurate data entry.
- Company: Join Vantify, a dynamic company focused on collaboration and innovation.
- Benefits: Enjoy 25 days annual leave, gym discounts, and a supportive work environment.
- Why this job: Thrive in a fast-paced role that values your contributions and offers growth opportunities.
- Qualifications: Experience in system administration and strong communication skills are essential.
- Other info: Office-based role with a Monday to Friday schedule and a vibrant team culture.
The predicted salary is between 20700 - 30200 £ per year.
About The Role
We\’re on the lookout for a dynamic and ambitious System Administrator to join our team at the St Ives head office! If you have a keen eye for detail, strong IT skills, and an outstanding telephone manner, we want you! We\’re seeking someone who takes pride in their work and is ready to make an impact, bringing energy and excellence to every task. If you\’re ready to thrive in a fast-paced, rewarding environment, we\’d love to hear from you!
As a System Administrator at Vantify, you will be responsible for managing and maintaining essential internal systems through a variety of administrative tasks. This includes adding and managing users, maintaining client and property data, responding to client queries and providing ongoing support for new system users. You will also liaise with clients and suppliers to ensure accurate data entry, troubleshoot system issues and assist with client onboarding. This role is ideal for someone who excels in administrative tasks and enjoys being the central point of contact for both internal teams and clients.
What You\’ll Be Getting Up To
System Administration & Data Management:
- Administrate and manage internal software systems by adding users, managing system relationships, maintaining client data, adding property information and uploading site information.
- Ensure that all data entered into the system is accurate and updated as needed to reflect current client and project status.
Client & User Support
- Respond to a variety of general queries from clients and users within the Service Level Agreement (SLA).
- Answer calls to the administration support line promptly, ensuring that support is provided in a timely and effective manner.
- Act as the first point of contact for new system users, providing them with the necessary training and guidance.
Liaison & Data Entry
- Regularly liaise with clients and service providers to collect and ensure that all relevant data is accurately entered into the system.
- Collaborate with clients to verify and maintain up to date records, ensuring system integrity.
Troubleshooting & Issue Resolution
- Troubleshoot issues with the system and identify solutions to resolve any technical or operational challenges that arise.
- Provide ongoing support to both users and clients, addressing any system issues as they occur.
Client Onboarding & Reporting
- Support the contract manager during the mobilisation of new clients, ensuring a smooth transition and onboarding process.
- Provide client reports, assist with the training of suppliers and client users and manage the onboarding of new suppliers.
- Follow up with clients and suppliers to ensure that all necessary steps are completed in a timely manner.
Administrative Support
- Carry out various administrative tasks and support queries to ensure the smooth running of the team\’s daily operations.
- Assist with chasing up suppliers and clients to ensure timely updates and actions are taken in line with agreed SLAs.
What We\’re Looking For
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.
In order to excel in this role you need…
- Experience with system administration, data entry and user support
- Experience in an administrative role or in a support capacity
- Communication skills are key to this role
- The ability to multitask and maintain several databases of information at once.
- Our organisation is growing quickly, and you will need to be able to work under pressure and prioritise your own workload effectively.
Why join us?
We put people first-whether it\’s our customers or our colleagues. When you join us, you\’ll be part of a supportive team that values collaboration, innovation, and professional growth. We\’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our Benefits
We aim to support our colleagues both professionally and personally. Here\’s a snapshot of what we offer:
- Salary: £24,570 per annum
- Location: Office Based
- Working Pattern: Monday to Friday 9-5:30pm with an hours unpaid lunch break
- Annual Leave: 25 days of annual leave, plus bank holidays.
- Wellbeing – Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
- Financial – salary sacrifice pension scheme and exclusive shopping discounts
- Family – we enhance statutory entitlements for family leave policies
- Community – volunteer days and religious holiday swaps
- Social – we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development – we\’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
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System Administrator employer: Vantify
Contact Detail:
Vantify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Administrator
✨Tip Number 1
Familiarise yourself with common system administration tools and software. Being well-versed in platforms like Windows Server, Linux, or cloud services can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills. Prepare to discuss specific examples of how you've resolved technical issues in the past, as this will demonstrate your problem-solving abilities and readiness for the role.
✨Tip Number 3
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for the role, as you'll be liaising with clients and users who may not have a technical background.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during the interview, showing that you're a great fit for our team.
We think you need these skills to ace System Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in system administration, data management, and user support. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Vantify. Mention how your skills align with their needs, particularly your attention to detail and ability to manage multiple tasks effectively.
Showcase Communication Skills: Since communication is key for this role, provide examples in your application of how you've successfully interacted with clients or team members in previous positions. Highlight any experience in training or onboarding new users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a System Administrator.
How to prepare for a job interview at Vantify
✨Showcase Your IT Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss specific systems you've managed and any relevant software tools you are familiar with, as this role requires strong IT skills.
✨Demonstrate Communication Skills
Since communication is key for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or team members in previous roles, especially in resolving issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you successfully troubleshot system issues or managed client queries, and be ready to explain your thought process.
✨Emphasise Your Multitasking Ability
This role involves managing multiple databases and tasks simultaneously. Be ready to discuss how you prioritise your workload and manage time effectively, especially in a fast-paced environment.
