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For Companies At a Glance
- Tasks: Manage internal systems, support clients, and ensure data accuracy.
- Company: Join Vantify, a leader in compliance solutions with a collaborative culture.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and wellness perks.
- Why this job: Make a real impact while thriving in a fast-paced, supportive environment.
- Qualifications: Experience in administration, strong communication, and multitasking skills required.
- Other info: Be part of a growing team that values innovation and professional growth.
The predicted salary is between 20500 - 24500 £ per year.
About Us
We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group and CompassRock, our integrated products cover every aspect of compliance, from risk assessments to supply chain management. When everything works together, you can spend more time on other things that matter to your business. That’s why our products have been designed to integrate with each other, helping you save time, maximise performance and maintain compliance.
Vantify Ltd is registered under the Legionella Control Association giving clients peace of mind that our advice will support clients in achieving full legislative compliance and maintaining safe water systems. Our Consultants are degree qualified in a science engineering subject, are members of the Water Management Society and/or meet the requirements to join as full members and have a minimum of 5 years’ experience in Legionella management and control.
About The Role
We’re on the lookout for a dynamic and ambitious Client Support Administrator to join our team at the St Ives head office! If you have a keen eye for detail, strong IT skills, and an outstanding telephone manner, we want you! We’re seeking someone who takes pride in their work and is ready to make an impact, bringing energy and excellence to every task. If you’re ready to thrive in a fast-paced, rewarding environment, we’d love to hear from you!
As a Client Support Administrator at Vantify, you will be responsible for managing and maintaining essential internal systems through a variety of administrative tasks. This includes adding and managing users, maintaining client and property data, responding to client queries and providing ongoing support for new system users. You will also liaise with clients and suppliers to ensure accurate data entry, troubleshoot system issues and assist with client onboarding. This role is ideal for someone who excels in administrative tasks and enjoys being the central point of contact for both internal teams and clients.
What You’ll Be Getting Up To
- System Administration & Data Management: Administrate and manage internal software systems by adding users, managing system relationships, maintaining client data, adding property information and uploading site information. Ensure that all data entered into the system is accurate and updated as needed to reflect current client and project status.
- Client & User Support: Respond to a variety of general queries from clients and users within the Service Level Agreement (SLA). Answer calls to the administration support line promptly, ensuring that support is provided in a timely and effective manner. Act as the first point of contact for new system users, providing them with the necessary training and guidance.
- Liaison & Data Entry: Regularly liaise with clients and service providers to collect and ensure that all relevant data is accurately entered into the system. Collaborate with clients to verify and maintain up to date records, ensuring system integrity.
- Troubleshooting & Issue Resolution: Troubleshoot issues with the system and identify solutions to resolve any technical or operational challenges that arise. Provide ongoing support to both users and clients, addressing any system issues as they occur.
- Client Onboarding & Reporting: Support the contract manager during the mobilisation of new clients, ensuring a smooth transition and onboarding process. Provide client reports, assist with the training of suppliers and client users and manage the onboarding of new suppliers. Follow up with clients and suppliers to ensure that all necessary steps are completed in a timely manner.
- Administrative Support: Carry out various administrative tasks and support queries to ensure the smooth running of the team’s daily operations. Assist with chasing up suppliers and clients to ensure timely updates and actions are taken in line with agreed SLAs.
What We’re Looking For
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.
In order to excel in this role you need...
- Experience with system administration, data entry and user support
- Experience in an administrative role or in a support capacity
- Communication skills are key to this role
- The ability to multitask and maintain several databases of information at once.
Our organisation is growing quickly, and you will need to be able to work under pressure and prioritise your own workload effectively.
Why join us?
We put people first-whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our Benefits
- Salary: £24,570 per annum
- Location: Office Based
- Working Pattern: Monday to Friday
- Annual Leave: 25 days of annual leave, plus bank holidays.
- Wellbeing: Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
- Financial: salary sacrifice pension scheme and exclusive shopping discounts
- Family: we enhance statutory entitlements for family leave policies
- Community: volunteer days and religious holiday swaps
- Social: we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development: we’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
Client Support Administrator employer: Vantify
Contact Detail:
Vantify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator
✨Tip Number 1
Get to know Vantify! Research the company and its products so you can speak confidently about how your skills align with their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to troubleshoot and support clients effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Vantify!
We think you need these skills to ace Client Support Administrator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and making an impact.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We want to see how your skills in system administration and client support can benefit us at Vantify!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us see how you can fit into our fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Vantify
✨Know the Company Inside Out
Before your interview, take some time to research Vantify and its compliance ecosystem. Understand their products and how they integrate to enhance visibility and productivity. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Administrative Skills
As a Client Support Administrator, you'll be managing essential internal systems. Be prepared to discuss your experience with system administration and data management. Bring examples of how you've successfully handled similar tasks in the past, and highlight your attention to detail and ability to multitask.
✨Demonstrate Your Communication Skills
Communication is key for this role, so practice articulating your thoughts clearly and confidently. Think about scenarios where you've effectively resolved client queries or provided support. Show that you can maintain a positive and professional telephone manner, as this will be crucial when liaising with clients and suppliers.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting abilities. Prepare to discuss specific instances where you've identified and resolved issues, particularly in a fast-paced environment. Highlight your approach to problem-solving and how you ensure smooth operations, as this aligns perfectly with what Vantify is looking for.