At a Glance
- Tasks: Manage client accounts and ensure compliance with health and safety standards.
- Company: Join Vantify, a leader in health and safety compliance solutions.
- Benefits: Competitive salary, remote work, wellness perks, and professional development opportunities.
- Other info: Be part of a supportive team that values collaboration and innovation.
- Why this job: Make a real impact in a dynamic environment while supporting clients' success.
- Qualifications: 2-3 years of account management experience and strong IT skills.
The predicted salary is between 32000 - 35000 £ per year.
About the role
As a Client Success Manager, you'll own the day-to-day client relationship, operational delivery and contract performance across an agreed portfolio of client accounts, ensuring services are delivered to a high standard and clients receive a responsive, professional and well-governed experience.
About the role
As a Client Success Manager, you'll own the day-to-day client relationship, operational delivery and contract performance across an agreed portfolio of client accounts, ensuring services are delivered to a high standard and clients receive a responsive, professional and well-governed experience.
Working primarily with operational client stakeholders, including Health & Safety teams, Facilities Managers and service leads, you'll build strong relationships, manage agreed account workstreams and coordinate internal teams across Consultancy, Technical, Helpdesk and Service Delivery. On larger enterprise accounts, you may support defined workstreams under the direction of the Client Success Director.
This is an accountable client and operational leadership role, combining relationship management, service oversight, contract governance and continuous improvement. You'll monitor SLAs, KPIs, service risks, client actions and operational trends, ensuring issues are progressed effectively and practical improvements are identified and delivered. Strong communication skills, commercial awareness, sound judgement and a proactive approach are key to success in this role.
What you’ll be getting up to
Client Relationship Management
- Act as the primary day-to-day relationship owner for an agreed portfolio, managing operational client stakeholders and building strong working relationships.
- Maintain regular communication with clients to understand priorities, expectations, risks and feedback, ensuring actions are captured and progressed.
- Lead effective client review meetings, providing clear updates on operational performance, actions, risks and improvement opportunities.
Service Delivery & Compliance
- Own operational delivery across assigned accounts, ensuring services are delivered in line with contractual requirements, SLAs, client protocols and quality standards.
- Monitor KPIs, service risks, client actions, quality metrics and client feedback, driving continuous improvement where required.
- Coordinate resolution of high-priority issues with internal teams, escalating specialist technical matters to the appropriate subject matter expert.
Account Governance & Operational Coordination
- Work closely with Consultants, Technical Managers, Scheduling and Helpdesk teams to ensure client requirements are understood, planned and delivered effectively.
- Support consultant onboarding and knowledge sharing for client-specific requirements, ensuring service teams have the information needed to deliver consistently.
- Provide operational reporting focused on performance trends, recurring issues, practical service improvements and agreed next steps.
Commercial Support & Growth
- Maintain accurate account information, action trackers and governance records to support effective service management and internal visibility.
- Support forecasting, debt management, quotations and fee review activity by providing accurate operational and client account information.
- Identify growth opportunities through day-to-day client engagement, escalating significant opportunities to the appropriate commercial or senior account lead.
What we’re looking for
Qualifications
- Relevant qualification in Business, Account Management, Customer Success or a related discipline, or equivalent practical experience.
- NEBOSH General Certificate, IOSH Managing Safely or equivalent health and safety qualification (desirable).
Experience
- Minimum 2-3 years' experience in an Account Management, Client Success or similar client-facing role.
- Experience owning day-to-day client relationships and managing operational stakeholders.
- Experience supporting service delivery, contract performance, client retention, SLAs, KPIs and action tracking.
- Experience using reporting information to identify trends, risks and practical service improvements.
- Experience of working within a compliance, health and safety, facilities management, property management or related environment.
- Experience using Microsoft Office, particularly Excel, Word and PowerPoint, and collaborative business systems.
- Experience working with SaaS products or software-based service solutions (desirable).
Role Details
- Location: Remote based with travel to meet with colleagues and clients (including regular meetings in London)
- Working Pattern: 37.5 hours per week across Monday to Friday from 9am – 5:30pm
- Reporting to: Head of Client Management
Our benefits
- Annual Leave: 25 days holiday in addition to usual bank holidays.
- Wellbeing – Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programme
- Financial – Salary sacrifice pension scheme, exclusive shopping discounts, EV Salary Sacrifice scheme, access to affordable ways to buy white goods and tech
- Family – We enhance statutory family leave entitlements, run charity events throughout the year to support our charity partner Mind, provide group life insurance and offer a one‑off two‑week paid life‑event leave after five years of service.
- Community – Volunteer days, religious holiday swaps and proud Bronze Award status under the Armed Forces Covenant Employer Recognition Scheme, reflecting our commitment to supporting veterans, reservists, service leavers and military families.
- Social – We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development – We’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
Salary
35000 - 35000 GBP (yearly)
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Client Success Manager employer: Vantify
Vantify is an exceptional employer that prioritises its people, fostering a collaborative and innovative work culture. With a strong focus on professional growth, employees benefit from comprehensive support, including access to an online learning library and opportunities for personal development. Located in St Ives, Cambridgeshire, the company offers a hybrid working model post-probation, alongside competitive benefits such as enhanced family leave policies and a health cash plan, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Vantify looking for candidates who are engaged and informed.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Vantify. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Vantify
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Vantify’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
