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- Tasks: Join us to maintain stunning indoor plants and living walls in iconic London spaces.
- Company: Be part of a dynamic team transforming workplaces with vibrant greenery.
- Benefits: Enjoy a creative role with opportunities for growth and customer interaction.
- Why this job: Make a real impact on client satisfaction while working in a fast-paced, innovative environment.
- Qualifications: Horticulture knowledge and excellent customer service skills are essential.
- Other info: A valid UK driving license is a plus; adaptability and a friendly attitude are key!
The predicted salary is between 28800 - 43200 £ per year.
Step into London’s most iconic workplaces and bring them to life, literally. We’re on the hunt for a passionate and proactive Interior Landscape Technician to join our team, maintaining lush indoor planting schemes and striking living walls across some of Central London’s most prestigious spaces. As the visible face of our brand, you’ll blend creativity with technical care, ensuring every installation looks flawless and every client interaction leaves a lasting impression.
You will need to be capable of working in a fast-paced environment, being able to change and adapt to our customers’ needs. The role also requires a forward-thinker who can anticipate a problem before it happens and seamlessly plan to resolve it. We’re looking for a candidate with a drive to succeed attitude to continually improve customer satisfaction, maximize customer retention and increase profitability.
Responsibilities:
- Effective installation and maintenance of living and replica plant displays.
- Production of timely, detailed, and accurate service reports.
- Understand customer requirements and assist with the decision-making process by making appropriate recommendations.
- Friendly communication with the client when on-site to build a good rapport.
- Reporting any issues that may arise when on client sites, including but not exclusively, incomplete work, access restrictions and plant replacements that have not been fulfilled due to a lack of stock.
- Working to the standards and principles set out in the Customer Standards Manual.
The above outlines the main duties and responsibilities of the position, however it is not exhaustive and other duties as directed by the company and within the job holder’s capabilities may be required. The duties will evolve and be modified by changes within the company, and you will be notified accordingly.
Qualifications:
Essential:
- Knowledge/experience within horticulture.
- Proven high quality customer service skills.
- IT literate and proficient in all Microsoft Office programs and field service management software.
Desirable:
- Proven knowledge of industry products and equipment.
- Current and valid UK driving license.
Personal qualities:
- Organized, efficient, hardworking, engaging!
- Self-motivated – able to manage and organize own workload.
- Initiative – innovation, decision making – make recommendations to clients regarding problem solving; report to line manager of materials needed and ensure these changes are fulfilled in a timely manner.
- Strong customer skills and the ability to build rapport and develop relationships over time.
- Time management skills and punctuality.
- Excellent communication skills to both clients and colleagues.
- Adaptable and willing to learn.
- Strong attention to detail.
- Friendly attitude to both clients and colleagues; able to work both independently and within a team.
Interior Landscaping Technician (London) employer: Vantage Spaces
Contact Detail:
Vantage Spaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interior Landscaping Technician (London)
✨Tip Number 1
Familiarise yourself with the latest trends in interior landscaping and living walls. Being knowledgeable about current styles and plant care techniques will help you stand out during interviews and discussions with potential clients.
✨Tip Number 2
Network with professionals in the horticulture and landscaping industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within companies like ours.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples from your past experiences where you successfully resolved issues or built strong relationships with clients, as this is crucial for the role.
✨Tip Number 4
Demonstrate your adaptability by being ready to discuss how you've handled changes or challenges in previous roles. This will show us that you can thrive in a fast-paced environment and meet our customers' evolving needs.
We think you need these skills to ace Interior Landscaping Technician (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in horticulture and customer service. Emphasise any previous roles where you maintained indoor plants or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for interior landscaping and how your skills align with the company's needs. Mention specific examples of how you've successfully managed client relationships and resolved issues in the past.
Showcase Your Technical Skills: Since the role requires proficiency in Microsoft Office and field service management software, mention any relevant experience you have with these tools. Highlight your ability to produce detailed service reports and manage your workload effectively.
Demonstrate Your Customer Service Skills: Provide examples of how you've built rapport with clients in previous roles. Discuss your approach to understanding customer requirements and making recommendations that enhance their experience.
How to prepare for a job interview at Vantage Spaces
✨Show Your Passion for Horticulture
Make sure to express your enthusiasm for plants and horticulture during the interview. Share any relevant experiences or projects that showcase your knowledge and love for indoor landscaping, as this role is all about bringing spaces to life.
✨Demonstrate Customer Service Skills
Since this position involves direct client interaction, be prepared to discuss your previous customer service experiences. Highlight how you've built rapport with clients and resolved issues effectively, as this will show your ability to maintain high customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've anticipated problems and implemented solutions in a fast-paced environment. This will demonstrate your proactive approach and ability to adapt to changing circumstances, which are key qualities for this role.
✨Familiarise Yourself with Relevant Software
Since the job requires proficiency in Microsoft Office and field service management software, brush up on these tools before the interview. Being able to discuss your experience with these programs will show that you're ready to hit the ground running.
