At a Glance
- Tasks: Lead high-quality IT service delivery and resolve complex technical issues.
- Company: Global market leader in IT solutions with a collaborative culture.
- Benefits: Competitive salary, excellent pension, healthcare, and flexible working options.
- Other info: Opportunity for career growth and involvement in global projects.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Significant IT support experience and strong knowledge of Microsoft stack.
The predicted salary is between 40000 - 45000 € per year.
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
The role includes:
- The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate.
- Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors.
- Ensuring ITIL best practices.
We're looking for someone who can bring the following:
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
YOU WILL NEED EXPERIENCE IN EITHER MANUFACTURING, PRODUCTION or AN ENVIRONMENT WITH PHYSICAL SERVICE DELIVERY ELEMENTS TO THE ROLE AND EXPOSURE TO ERP SYSTEMS - for example, a Building company / industry, Service / maintenance, Housing association.
Location: Newcastle - Office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary: £40,000 - £45,000 depending on experience, excellent pension, healthcare and lots more.
IT Support Engineer in North East employer: Vantage Recruitment
Join a global market leader as a Senior Service Delivery Engineer in Newcastle, where you'll enjoy a dynamic work culture that prioritises employee growth and collaboration. With a competitive salary of £40-45k, excellent pension and healthcare benefits, and the flexibility of one day working from home, this role offers a unique opportunity to lead IT service delivery while contributing to impactful projects both locally and globally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in manufacturing or service delivery. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled 2nd and 3rd line issues. Real-life stories make you memorable!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Senior Service Delivery Engineer role. Plus, applying directly can sometimes give you a leg up in the hiring process. Let’s get you that job!
We think you need these skills to ace IT Support Engineer in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience, especially in manufacturing environments. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise in Microsoft stack infrastructure and ITIL practices.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Delivery Engineer role. Mention specific projects or experiences that relate to the responsibilities listed in the job description.
Showcase Your Problem-Solving Skills:In your application, highlight examples of how you've resolved complex IT issues, particularly at the 2nd and 3rd line level. We love seeing candidates who can lead major incident resolutions and coordinate with teams effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Vantage Recruitment
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL best practices, make sure you brush up on your knowledge of incident, request, problem, and change management. Be ready to discuss how you've applied these principles in your previous roles, especially in a manufacturing environment.
✨Showcase Your Technical Breadth
This position requires significant experience across the Microsoft stack and 2nd/3rd line support. Prepare specific examples of technical issues you've resolved, particularly those related to desktop support, networking, and cloud platforms. Highlight any projects you've contributed to, like Intune rollouts or infrastructure modernisation.
✨Demonstrate Leadership Skills
As a Senior Service Delivery Engineer, you'll likely be leading or mentoring team members. Think of instances where you've taken charge during major incidents or guided less experienced colleagues. Share these stories to show your leadership capabilities and how you handle pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when resolving P1/P2 incidents, coordinating with global teams, and managing escalations. This will demonstrate your ability to think on your feet and work collaboratively.
