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- Tasks: Manage vehicle downtime and ensure efficient repairs in a fast-paced fleet environment.
- Company: Join a dynamic Fleet Management team with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work from home with a supportive team and great career advancement potential.
- Why this job: Be the key player in keeping our fleet moving and enhancing customer service.
- Qualifications: Experience in fleet management or automotive industries, strong data skills, and excellent communication.
The predicted salary is between 31650 - 31650 £ per year.
Are you an experienced Maintenance Controller with a background in fleet, automotive, transport or refrigeration? This is a great opportunity to join a busy Fleet Management team in a home-based role where you will manage vehicle downtime, repair progression, supplier communication, cost control and customer reporting.
As Maintenance Controller, you will be the central point of contact across internal teams, suppliers and customers, making sure vehicles off road are managed quickly, professionally and commercially. You will help keep VOR within agreed KPI tolerance, reduce unnecessary downtime, challenge repair costs where appropriate and identify opportunities for cost savings across the fleet.
This Maintenance Controller role would suit someone who is confident working with data, suppliers and customers, and who can bring a calm, organised and proactive approach to a fast-moving fleet environment.
What you'll be doing as Maintenance Controller:
- Managing vehicle downtime and VOR activity to help keep vehicles moving and within agreed KPI targets
- Acting as the central liaison between suppliers, customers and internal departments
- Monitoring third-party repair spend and ensuring the most cost-effective repair route is taken
- Managing supplier relationships to promote value for money and service efficiency
- Ensuring vehicle off road issues are escalated within the correct timeframes
- Taking ownership of daily, weekly and monthly VOR reporting
- Presenting VOR data and providing meaningful insight into performance, trends and root causes
- Using R2C to resolve repair delays, cost queries and live operational issues
- Identifying VOR trends and recommending practical solutions
- Reviewing repairs and costs to identify what may be covered under manufacturer warranty
- Analysing monthly cost savings and sharing insight with your line manager and the wider business
- Supporting accurate and timely administration in line with SLA and KPI requirements
- Monitoring processes and identifying areas for improvement
- Keeping up to date with manufacturer technical updates
- Managing weekly trackers and store queries
- Supporting other areas of the team where required
What we're looking for:
- Fleet, automotive, transport or refrigeration industry experience
- Previous experience in a Maintenance Controller, Fleet Maintenance Coordinator, VOR Coordinator, Repairs Coordinator, Service Controller or vehicle downtime role
- Strong knowledge of R2C
- Good warranty knowledge would be highly beneficial
- Strong Excel skills and confidence working with data and reporting
- Good IT skills, including Microsoft Office
- Excellent written and verbal communication skills
- Strong customer service and relationship-building skills
- A methodical, organised and systematic approach
- The ability to prioritise, meet deadlines and work through issues efficiently
- Strong attention to detail
- A self-motivated approach, with the ability to work well from home
This is a really good opportunity for a Maintenance Controller who enjoys problem solving, supplier management, cost control and using data to make better decisions. You'll play a key part in keeping the fleet moving, reducing downtime and supporting a high level of customer service across the business.
Office Controller in Manchester employer: Vantage Recruitment
Contact Detail:
Vantage Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Controller in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the fleet, automotive, or transport industries. You never know who might have a lead on a Maintenance Controller role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your R2C knowledge and data analysis skills. Be ready to discuss how you've managed vehicle downtime and improved processes in past roles. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your Excel skills! Bring examples of reports or analyses you've done in previous jobs. This will demonstrate your ability to handle data and provide meaningful insights, which is key for a Maintenance Controller.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Office Controller in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maintenance Controller role. Highlight your experience in fleet management, automotive, or transport, and showcase any relevant skills like data analysis and supplier communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to managing vehicle downtime and cost control, and don’t forget to show your enthusiasm for the position.
Show Off Your Data Skills: Since this role involves a lot of data handling, make sure to mention your strong Excel skills and any experience you have with reporting tools like R2C. We want to see how you can use data to drive decisions and improve processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vantage Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of fleet management, especially in relation to vehicle downtime and VOR activity. Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, as well as any relevant software like R2C. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Communication Skills
As a Maintenance Controller, you'll be the go-to person for suppliers, customers, and internal teams. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. Think about times when you’ve resolved conflicts or improved relationships with suppliers—these stories will highlight your strong customer service skills.
✨Data is Your Friend
Since the role involves a lot of data analysis and reporting, be ready to discuss your experience with Excel and any other data management tools. Bring along examples of reports you've created or insights you've derived from data in previous jobs. This will demonstrate your analytical skills and your ability to make data-driven decisions.
✨Be Proactive and Organised
The job requires a methodical approach to managing vehicle downtime and supplier relationships. During the interview, share how you prioritise tasks and manage your time effectively. You might want to mention specific tools or methods you use to stay organised, as this will reassure them that you can handle the fast-paced environment they described.