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- Tasks: Provide hands-on support for hardware and software across a large user base.
- Company: Join a well-established IT function in a dynamic, multi-site organisation.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday options.
- Other info: Great opportunity for career development in a structured environment.
- Why this job: Gain exposure to diverse technologies while making a real impact on user experience.
- Qualifications: Experience in 1st/2nd line support with strong communication skills.
The predicted salary is between 30000 - 33000 £ per year.
We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base. This role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line-of-business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and confident dealing with stakeholders is key.
Key responsibilities:
- Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software
- Manage and prioritise tickets through the service management system
- Troubleshoot issues across Windows 11 and Microsoft 365
- Support line-of-business applications
- Install, configure and maintain devices and user equipment
- Support Intune, Autopilot and modern workplace tools
- Assist with AV, meeting room tech and office systems
- Maintain documentation and update knowledge bases
- Support asset management and JML processes
- Work closely with internal teams to resolve issues efficiently
What they’re looking for:
- Experience as a 1st / 2nd Line Support Engineer or similar
- Strong desktop support across Windows and Microsoft 365
- Exposure to Intune, Autopilot or PowerShell desirable
- Good understanding of IT systems and networking basics
- Strong communication skills and customer focus
- Organised, able to manage multiple priorities
What’s on offer:
- Competitive salary
- Hybrid working (4 days office / 1 day remote)
- 25 days holiday + bank holidays (option to buy more)
- Pension and private medical options
- Additional benefits and discounts
If you’re a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.
First Line support engineer in Manchester employer: Vantage Recruitment
Contact Detail:
Vantage Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line support engineer in Manchester
✨Tip Number 1
Get your tech game on point! Brush up on your knowledge of Windows 11, Microsoft 365, and any other tools mentioned in the job description. The more you know, the more confident you'll feel when chatting with potential employers.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family to get comfortable talking about your experience and how you handle support issues. This will help you articulate your skills and show off your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry meetups. Building relationships can give you insider info about the company culture and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace First Line support engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 1st/2nd Line Support Engineer. We want to see how you've tackled similar challenges and what technologies you've worked with, especially Windows 11 and Microsoft 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about support roles and how you can contribute to our team. Be sure to mention your organisational skills and customer focus.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively troubleshot issues in the past. We love candidates who take ownership and can manage tickets end-to-end, so let us know how you've done this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vantage Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 11, Microsoft 365, and any relevant line-of-business applications. Be ready to discuss how you've supported these technologies in the past, as this will show your hands-on experience and understanding of the role.
✨Ticket Management Skills
Familiarise yourself with ticket management systems and be prepared to explain how you prioritise and manage support tickets. Share examples of how you've effectively resolved issues and improved user experience in previous roles.
✨Communication is Key
Since this role involves dealing with a broad user base, practice articulating technical concepts in simple terms. Highlight your strong communication skills and give examples of how you've successfully interacted with stakeholders in the past.
✨Show Your Organisational Skills
Be ready to discuss how you stay organised while managing multiple priorities. Share specific strategies or tools you use to keep track of tasks and ensure timely support, as this will demonstrate your proactive approach to the role.