At a Glance
- Tasks: Lead IT service delivery and resolve complex technical issues in a dynamic environment.
- Company: Global market leader based in Newcastle with a focus on innovation.
- Benefits: Competitive salary, excellent pension, healthcare, and flexible working options.
- Other info: Opportunity for career growth and occasional travel.
- Why this job: Join a team making a real impact in IT while developing your skills.
- Qualifications: Significant IT support experience, especially in manufacturing or production environments.
The predicted salary is between 40000 - 45000 £ per year.
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
The role includes:
- The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate.
- Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors.
- Ensuring ITIL best practices.
We're looking for someone who can bring the following:
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
- Experience in either manufacturing, production or an environment with physical service delivery elements to the role and exposure to ERP systems.
Location: Newcastle - Office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary: £40,000 - £45,000 depending on experience, excellent pension, healthcare and lots more.
IT Support Engineer employer: Vantage Recruitment
Join a global market leader as a Senior Service Delivery Engineer in Newcastle, where you will thrive in a dynamic work culture that values collaboration and innovation. With a competitive salary of £40-45k, excellent pension and healthcare benefits, and the flexibility of 4 days in the office and 1 day working from home, this role offers not only meaningful work but also ample opportunities for professional growth and development in a supportive environment. Experience the unique advantage of contributing to both local and global projects while being part of a team that prioritises ITIL best practices and high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in manufacturing or service delivery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled 2nd and 3rd line support issues. Real-life stories make you memorable!
✨Tip Number 3
Don’t forget to follow up! After any interaction with a recruiter or hiring manager, drop them a quick email thanking them for their time. It shows you're keen and keeps you on their radar.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Service Delivery Engineer. Highlight your IT support experience, especially in manufacturing environments, and showcase your knowledge of ITIL practices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've worked on that relate to the job description, and don't forget to express your enthusiasm for joining our team at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've resolved complex IT issues in the past. We love seeing candidates who can demonstrate their ability to lead major incident resolutions and work collaboratively with global teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Vantage Recruitment
✨Know Your ITIL Inside Out
Since the role heavily relies on ITIL best practices, make sure you brush up on your knowledge of incident, request, problem, and change management. Be ready to discuss how you've applied these principles in your previous roles, especially in a manufacturing environment.
✨Showcase Your Technical Breadth
This position requires significant experience across the Microsoft stack and 2nd/3rd line support. Prepare specific examples of technical issues you've resolved, particularly those related to desktop support, networking, and cloud platforms. Highlight any projects you've contributed to, like Intune rollouts or infrastructure modernisation.
✨Demonstrate Leadership Skills
As a Senior Service Delivery Engineer, you'll likely be leading or mentoring team members. Think of instances where you've taken charge during major incidents or guided less experienced colleagues. Share these experiences to show your leadership capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when resolving P1/P2 incidents, including how you coordinate with global teams and vendors. This will demonstrate your ability to handle high-pressure situations effectively.
