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- Tasks: Support customers with tech issues via phone, remote access, and on-site visits.
- Company: Join a specialist tech company focused on data archiving and forensic storage solutions.
- Benefits: Enjoy a salary of £28,000 - £32,000, annual bonus, 30 days holiday, and a pension.
- Why this job: Perfect for those eager to learn and grow in a supportive, innovative environment.
- Qualifications: 1-3 years in IT support, knowledge of Windows/macOS/Linux, and a UK driving licence required.
- Other info: Opportunity for progression into senior roles with guidance from the leadership team.
IT Support Engineer NG11 – Kingston on Soar | £28,000 – £32,000 + Bonus + Benefits (own transport required)
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Looking to take your IT career to the next level? If you\’ve already got a year or two under your belt in first or second line support and want to work with smart technology in a company that actually appreciates your curiosity — this role is for you.
This is your chance to join a specialist tech company as an IT Support Engineer that works in data archiving and forensic storage solutions. You\’ll be supporting real clients, building lab-based test environments, and learning directly from the leadership team.
What you\’ll be doing as the IT support Engineer:
Supporting customers on the phone, via remote access, and occasionally on-site
Logging, triaging and resolving 1st and 2nd line technical issues
Configuring and testing storage devices, servers, and related hardware
Assisting with proof-of-concept solutions and lab setups for new projects
Working across platforms (Windows, macOS, Linux) and getting hands-on with backup and storage systems What you\’ll need as the IT Support Engineer:
1-3 years\’ experience in a 1st or 2nd line IT support role
Good working knowledge of desktop and server environments (Windows/macOS/Linux)
Enthusiasm to learn – especially around storage, backup, and networking
A UK driving licence (site visits happen now and then)
Willingness to go through security vetting (police background check) Nice to have (not dealbreakers):
Basic networking (TCP/IP), scripting or PowerShell
Familiarity with backup or storage systems (e.g. S3, HPe servers)
Experience handling large files/media or interest in AV tech What\’s in it for you as the IT Support Engineer
£28,000 – £32,000 salary + annual bonus
30 days holiday plus bank holidays
Monday to Friday, 9-5 with no weekends
Company pension and other benefits
Progression into more senior or specialist areas – with full support from the leadership team A perfect next step if you\’re ready to move up, try something new, and make a difference in a small but growing team.
Apply now for a confidential chat about this IT Support Engineer role
IT Support Engineer employer: Vantage Recruitment
Contact Detail:
Vantage Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as storage devices and backup systems. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experiences in first or second line support. Be ready to share specific examples of how you've resolved technical issues, as this will demonstrate your problem-solving skills and hands-on experience.
✨Tip Number 3
Since the role involves working across different platforms, brush up on your knowledge of Windows, macOS, and Linux. Being able to speak confidently about your experience with these systems can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for learning and growth. The company values curiosity, so express your eagerness to expand your skills, especially in areas like networking and scripting, which are beneficial for the role.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 1st and 2nd line IT support. Emphasise your familiarity with desktop and server environments, as well as any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for learning and your interest in storage and backup systems. Mention any relevant projects or experiences that demonstrate your problem-solving skills and technical knowledge.
Highlight Relevant Skills: In your application, clearly outline your skills related to Windows, macOS, and Linux environments. If you have experience with networking, scripting, or AV tech, make sure to include that as well.
Prepare for Security Vetting: Since the role requires a police background check, be ready to provide any necessary information or documentation. Mention your willingness to undergo this process in your application to show your commitment.
How to prepare for a job interview at Vantage Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with different operating systems like Windows, macOS, and Linux. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Highlight Your Enthusiasm to Learn
This role values curiosity and a willingness to learn. Share examples of how you've pursued new knowledge in IT, especially around storage, backup, and networking. This will show that you're not just looking for a job, but are genuinely interested in growing your career.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life support scenarios. Think about past experiences where you resolved technical issues or assisted clients, and be ready to explain your thought process and the steps you took to achieve a solution.
✨Demonstrate Your Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with clients. Practice explaining technical concepts in simple terms, as you may need to assist customers who aren't tech-savvy. Good communication can set you apart from other candidates.
