At a Glance
- Tasks: Handle customer calls, create jobs, and provide updates in a busy team environment.
- Company: Join a supportive team in a casual and friendly office atmosphere.
- Benefits: Earn £30k per annum with a 6-month contract and Monday to Friday hours.
- Other info: Opportunity for growth in a fast-paced environment with a focus on teamwork.
- Why this job: Be part of a dynamic team that keeps operations running smoothly and helps customers.
- Qualifications: Experience in customer service or administration, with strong organisational skills.
Call Handler / Customer Service Advisor, Bolton BL6 6 month contract Monday to Friday, 40 hours per week between 8am - 5.30pm £14.40 per hour Are you an organised customer service advisor who enjoys working in a busy, team-focused environment You will be taking calls from customers/engineers and creating jobs/units on the system.
We have had a huge influx in calls recently into the Central Admin team who are the overflow for the depots as the depots are so stacked.
Salary will be £30k per annum and hours are 40 hours per week.
Start and finish times to be confirmed.
- Processing completed service and repair jobs accurately and promptly.
- Updating customer portals and internal systems.
- Answering calls from depots and customers when service controllers are unavailable.
- Providing customers with updates available on the system or taking accurate messages.
- Assisting with breakdown calls and customer queries when required. What we're looking for as the call handler / customer service Advisor
- Previous experience in an administration, service support or customer service role.
- Good organisational skills and the ability to manage competing priorities.
- Confidence answering telephone calls and dealing with customer queries.
- A good eye for detail and accurate data-entry skills.
- Basic Excel skills, including creating, updating and filtering spreadsheets.
- Comfortable learning new systems and working across different customer portals.
- A calm, helpful approach when the team is busy.
- Previous fleet, automotive, engineering or service-industry experience would be useful but is not essential. As the Call handler / customer service advisor
- 6 month initial contract
- Monday to Friday, working one of the team's staggered shifts between 8:00am and 5:30pm.
- Fully office-based.
- Casual and friendly working environment.
- Opportunity to join an established and supportive team of ten.
If you are a capable call handler / customer service advisor who enjoys variety, teamwork and keeping things running smoothly behind the scenes, we would love to hear from you
Customer Service Advisor in Horwich employer: Vantage Recruitment
Join a dynamic team as a Warehouse Supervisor in Castle Donington, where your leadership will be valued and your growth supported. With a focus on collaboration and a hands-on approach, you'll thrive in a down-to-earth environment that prioritises safety and efficiency. Enjoy competitive pay, a Monday to Friday schedule, and opportunities for professional development in a company that values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Horwich
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vantage Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vantage Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Horwich
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vantage Recruitment.
How to prepare for a job interview at Vantage Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vantage Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vantage Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
