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- Tasks: Be the friendly voice for customers, solving their queries and ensuring a smooth experience.
- Company: Join a supportive team in Glenfield, Leicester, dedicated to excellent customer service.
- Benefits: Earn £26,000 - £29,000 with Monday to Friday hours and immediate start.
- Why this job: Make a real difference by helping customers and developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Fast-paced role with opportunities for growth and teamwork.
The predicted salary is between 22000 - 29000 £ per year.
This role is ideally suited to a Customer Service Advisor who is available to start immediately or within a week and who enjoys delivering high standards of service while managing a variety of customer enquiries.
The successful Customer Service Advisor will play a key role in ensuring customers receive a responsive, professional and solutions-focused service. Working within a supportive team environment, the Customer Service Advisor will manage incoming enquiries, resolve issues efficiently and liaise with internal departments to ensure a smooth end-to-end customer experience.
As a Customer Service Advisor, responsibilities will include:
- Acting as the first point of contact for customers via telephone and email
- Handling customer enquiries relating to accounts, orders and general queries
- Providing accurate and timely responses to customer requests in line with response time targets
- Resolving customer issues efficiently while maintaining a positive customer experience
- Liaising with internal departments to ensure effective end-to-end solutions
- Processing customer requests and requirements in a timely and accurate manner
- Maintaining accurate records of customer interactions and correspondence
- Collating data for customer updates and internal reporting
- Identifying potential sales opportunities and proactively creating new leads where appropriate
- Ensuring all customer orders, documentation and communications are correctly recorded and filed
The successful Customer Service Advisor will demonstrate:
- Previous experience in a customer service or customer care position
- Excellent communication skills, both written and verbal
- A confident and professional telephone manner
- Strong organisational skills with the ability to prioritise tasks effectively
- The ability to multitask within a fast-paced environment
- A proactive and problem-solving mindset
- Strong attention to detail and accuracy
- Good IT and computer literacy
As the Customer Service Advisor you will receive:
- Salary: £26,000 - £29,000 depending on experience
- Location: Glenfield, Leicester (office-based)
- Working hours: Monday to Friday, 7:30am - 3:30pm
- Candidates must be available to start immediately or at very short notice
If you are an experienced Customer Service Advisor looking for your next opportunity and are available to start immediately, this could be an excellent opportunity to join a busy and supportive team environment. Apply now to learn more about this Customer Service Advisor opportunity.
Customer Service Advisor in Glenfield employer: Vantage Recruitment
Contact Detail:
Vantage Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glenfield
✨Tip Number 1
Get your game face on! When you’re applying for the Customer Service Advisor role, make sure to showcase your communication skills. Practice answering common customer service scenarios out loud so you can sound confident and professional during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees in similar roles. They can give you insider tips about the company culture and what they look for in a candidate. Plus, it might just help you get your foot in the door!
✨Tip Number 3
Be ready to shine in the interview! Prepare examples of how you've handled customer enquiries or resolved issues in the past. This will show that you’ve got the proactive and problem-solving mindset they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Glenfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and showcase how your skills align with what we're looking for at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your written communication skills by keeping your cover letter professional yet friendly!
Be Proactive: We love a proactive mindset! In your application, mention any instances where you’ve gone above and beyond to resolve customer issues or improve service. This will show us that you’re the right fit for our team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you about this exciting opportunity!
How to prepare for a job interview at Vantage Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities listed in the job description, such as handling enquiries and resolving issues. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've effectively communicated with customers, whether over the phone or via email.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues. Think of examples that highlight your proactive mindset and ability to multitask in a fast-paced environment. This will show them you can handle the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of customer enquiries you might encounter, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.