At a Glance
- Tasks: Provide hands-on support for hardware and software across a large user base.
- Company: Join a well-established IT function in a dynamic office environment.
- Benefits: Competitive salary, 25 days holiday, pension, and private medical options.
- Other info: Opportunity for career growth in a structured and supportive environment.
- Why this job: Gain exposure to diverse technologies while making a real impact on user experience.
- Qualifications: Experience in 1st/2nd line support with strong communication skills.
We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base.
This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience.
The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and confident dealing with stakeholders is key.
Key responsibilities:- Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software
- Manage and prioritise tickets through the service management system
- Troubleshoot issues across Windows 11 and Microsoft 365
- Support line of business applications
- Install, configure and maintain devices and user equipment
- Support Intune, Autopilot and modern workplace tools
- Assist with AV, meeting room tech and office systems
- Maintain documentation and update knowledge bases
- Support asset management and JML processes
- Work closely with internal teams to resolve issues efficiently
- Experience as a 1st / 2nd Line Support Engineer or similar
- Strong desktop support across Windows and Microsoft 365
- Exposure to Intune, Autopilot or PowerShell desirable
- Good understanding of IT systems and networking basics
- Strong communication skills and customer focus
- Organised, able to manage multiple priorities
- Competitive salary
- 25 days holiday + bank holidays (option to buy more)
- Pension and private medical options
- Additional benefits and discounts
If you're a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.
Desktop Engineer employer: Vantage Recruitment
Join a dynamic and supportive IT team as a Desktop Engineer in Hattersley, where you'll play a crucial role in maintaining seamless operations for a large, multi-site organisation. With a competitive salary, generous holiday allowance, and opportunities for professional growth, this is an excellent workplace for those who thrive in a structured environment and are eager to enhance their technical skills while delivering exceptional user support.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vantage Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vantage Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vantage Recruitment!
✨Direct Apply to Vantage Recruitment
Let's not forget to apply directly through the Vantage Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vantage Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vantage Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vantage Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
