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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage logistics in a fast-paced automotive environment.
- Company: Join a dynamic team in Bolton with a focus on excellence and customer satisfaction.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Why this job: Make a real impact by keeping customers on the move and ensuring their satisfaction.
- Qualifications: Experience in customer service, ideally in the automotive sector, and strong communication skills.
- Other info: Work 4 on, 4 off shifts with a supportive team culture.
We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence.
The Role
As a Customer Service Advisor / Fleet Service Advisor, you aren’t just answering phones—you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish.
What You’ll Be Doing:
- Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements.
- Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime.
- Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters.
- Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues.
- Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey.
What We’re Looking For:
- Experience: You have a background in customer service, ideally within a service centre or the automotive industry.
- Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage.
- Communication: You can communicate clearly and professionally, whether over the phone or in writing.
- Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure.
You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, the 2 shift patterns to choose from are 6am - 6pm OR 9am - 9pm.
Qualifications:
- GCSE level or equivalent (Essential).
- Customer Service qualification (Desirable).
Why Join Us?
This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude.
Customer Service Advisor in Bolton employer: Vantage Recruitment
Contact Detail:
Vantage Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bolton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Service Advisor in Bolton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the automotive industry! In your application, mention any relevant experience or interests that highlight your passion for cars and customer service.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your customer service experience and any technical skills you have, especially if you've worked with systems like Kerridge or R2C before.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We want to know why you're a great fit for the Customer Service Advisor role without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Vantage Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common vehicle parts and any relevant software like Kerridge or R2C. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or managed logistics. Think about times when you had to make quick decisions under pressure. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Whether it's over the phone or in writing, effective communication is key in this role. You might even want to do a mock interview with a friend to get comfortable with how you present yourself.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
