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- Tasks: Lead IT service delivery and resolve technical issues in a dynamic manufacturing environment.
- Company: Global market leader based in Newcastle with a collaborative culture.
- Benefits: Competitive salary, excellent pension, healthcare, and flexible working options.
- Other info: Opportunity for career growth and occasional travel.
- Why this job: Join a forward-thinking team and make a real impact on global IT projects.
- Qualifications: Significant IT support experience and strong knowledge of ITIL best practices.
The predicted salary is between 40000 - 45000 £ per year.
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
The role includes:
- The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors.
- Ensuring ITIL best practices.
We're looking for someone who can bring the following:
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
YOU WILL NEED EXPERIENCE IN EITHER MANUFACTURING, PRODUCTION or AN ENVIRONMENT WITH PHYSICAL SERVICE DELIVERY ELEMENTS TO THE ROLE AND EXPOSURE TO ERP SYSTEMS - for example, a Building company / industry, Service / maintenance, Housing association.
Location: Newcastle - Office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary: £40,000 - £45,000 depending on experience, excellent pension, healthcare and lots more.
IT Support Engineer in Bedlington employer: Vantage Recruitment
Contact Detail:
Vantage Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Bedlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in manufacturing or service delivery. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and technical skills. Be ready to discuss your experience with 2nd and 3rd line support, and how you've tackled major incidents in the past. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved complex IT issues. This will demonstrate your ability to handle the challenges of a Senior Service Delivery Engineer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace IT Support Engineer in Bedlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Service Delivery Engineer. Highlight your IT support experience, especially in manufacturing environments, and showcase your knowledge of ITIL practices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've worked on that relate to the job description, like leading major incident resolutions or contributing to IT infrastructure modernisation.
Showcase Your Technical Skills: In your application, don't forget to highlight your technical expertise, especially with the Microsoft stack and any experience with ERP systems. We love seeing candidates who can demonstrate their breadth of experience in 2nd and 3rd line support.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Vantage Recruitment
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL best practices, make sure you brush up on your knowledge of incident, request, problem, and change management. Be ready to discuss how you've applied these principles in past roles, especially in a manufacturing environment.
✨Showcase Your Technical Breadth
This position requires significant experience across the Microsoft stack and 2nd/3rd line support. Prepare specific examples of technical issues you've resolved, particularly those related to desktop support, networking, and cloud platforms. Highlight any projects you've contributed to, like Intune rollouts or infrastructure modernisation.
✨Demonstrate Leadership Skills
As a Senior Service Delivery Engineer, you'll likely be leading or mentoring team members. Think of instances where you've taken charge during major incidents or guided less experienced colleagues. Share these stories to illustrate your leadership capabilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-time. Practice articulating your thought process when resolving high-priority incidents (P1/P2) and how you coordinate with global teams and vendors. This will show your ability to handle pressure and lead effectively.