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- Tasks: Support telecoms services administration and reporting in a dynamic environment.
- Company: Join Vantage Point Global, a diverse and inclusive employer in London.
- Benefits: Enjoy health cash plans, cycle to work schemes, and more.
- Why this job: Make an impact in telecoms while developing your skills in a supportive team.
- Qualifications: 2-5 years in telecoms administration with strong analytical and communication skills.
- Other info: Opportunity for career growth in a collaborative and innovative setting.
The predicted salary is between 36000 - 60000 £ per year.
Start: March 2026
Location: London (City)
Experience required: 2-5 years
Role Overview
We are seeking a capable and detail-oriented individual to support the day-to-day administration and reporting of enterprise telecoms services across voice and data environments. You will be responsible for maintaining accurate telecoms inventory, supporting billing and financial control processes, and ensuring services, users, and cost centres are correctly reflected across systems.
Working closely with finance, IT, vendors, and service providers, you will help ensure cost accuracy, service quality, and compliance with internal controls and policies. The role also involves supporting optimisation initiatives, improving visibility of telecoms spend and usage, and maintaining accurate reporting to support operational and financial decision-making within a large, complex environment.
- Telecoms Inventory & Service Management
- Maintain accurate inventories for mobile, fixed line, data circuits, DDIs, SIP trunks, and conferencing services.
- Manage A/M/C/D changes and number porting across carriers.
- Ensure TEM records accurately reflect live services, users, and cost centres.
- TEM Platform Operations
- Oversee daily TEM workflows: invoice ingestion, audits, disputes, approvals, allocation, and chargeback.
- Manage all order types and billing activities, including reconciliation and acquisitions.
- Conduct inventory audits, true-ups, and bulk updates.
- Configure catalogues, rate plans, contracts, and usage policies; run exception and anomaly reports.
- Work with carriers and the TEM provider on data quality, integrations, and enhancements.
- Financial Control & Optimisation
- Validate and reconcile monthly telecom invoices against POs and contracts.
- Prepare accruals, reclasses, and departmental chargebacks; work with Finance/AP.
- Drive cost savings through optimisation, right-sizing, pooling, and service rationalisation.
- User Support & Onboarding
- Manage user lifecycle: provisioning, SIM swaps, device assignment, communications, and offboarding.
- Handle service desk requests and incidents, meeting SLA targets.
- Produce clear user guides and knowledge base content.
- Compliance, Risk & Governance
- Ensure compliance with GDPR, SOX, infosec, and procurement policies.
- Maintain audit trails, role‑based access, and evidence for audits.
- Align processes with ITIL and maintain required voice/data recording licences.
- Reporting & Insights
- Deliver monthly spend, usage, and inventory reporting for finance, IT, and business stakeholders.
- Publish dashboards covering budget, usage, roaming, inventory health, and optimisation progress.
- Provide quarterly executive summaries on savings, risks, and transformation activity.
What are we looking for?
You will demonstrate:
- Strong organisational and analytical skills
- High attention to detail and accuracy when managing data and processes
- Ability to manage multiple workflows and priorities effectively
- Strong communication and stakeholder coordination skills
- Problem-solving ability and a proactive approach
- Proficient in Excel (pivot tables, lookups), reporting tools (Power BI/Tableau), and ERP/AP workflows (e.g., SAP, Oracle).
- Hands‑on with TEM platforms (TEM Force, Tangoe, or similar), including invoice audit, allocation, and inventory.
- 2–5 years in telecoms administration or TEM operations within Corporate Services, Finance Ops, or IT.
Benefits:
- Health cash plan coverage.
- Cycle to work scheme.
Vantage Point Global is fully committed to being an Equal Opportunities, inclusive employer. We are passionate about attracting diverse talent, and welcome applications regardless of ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.
Things you need to know:
- To apply, you'll need to provide us with a CV and answer a few initial questions.
- We'd like to make you aware that if you have not heard back from us within three weeks of the date of application that we will not be progressing your application.
Telecoms Administration Analyst / Specialist - London - 6 month FTC (start March 2026) employer: Vantage Point
Contact Detail:
Vantage Point Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Administration Analyst / Specialist - London - 6 month FTC (start March 2026)
✨Tip Number 1
Network like a pro! Reach out to folks in the telecoms industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of telecoms inventory and service management. Be ready to discuss how you've handled similar tasks in the past, and don’t forget to highlight your analytical skills!
✨Tip Number 3
Showcase your problem-solving abilities during interviews. Think of specific examples where you’ve improved processes or saved costs in previous roles. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Don’t just apply through job boards; head over to our website and submit your application directly. It shows initiative and gives you a better chance of standing out from the crowd!
We think you need these skills to ace Telecoms Administration Analyst / Specialist - London - 6 month FTC (start March 2026)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telecoms Administration Analyst role. Highlight your relevant experience in telecoms administration and any specific tools you've used, like TEM platforms or Excel. We want to see how your skills match what we're looking for!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. Use bullet points if you can! This helps us quickly see your qualifications and makes it easier for us to assess your fit for the role.
Show Your Enthusiasm: Don’t forget to express your enthusiasm for the role and our company! A little passion goes a long way. Let us know why you're excited about working with us and how you can contribute to our team.
Check for Errors: Before hitting that submit button, give your application a thorough proofread. Typos and errors can make a bad impression, so take a moment to ensure everything is polished. We appreciate attention to detail just as much as you do!
How to prepare for a job interview at Vantage Point
✨Know Your Telecoms Inside Out
Make sure you brush up on your telecoms knowledge before the interview. Understand the key concepts related to inventory management, billing processes, and service optimisation. Being able to discuss specific telecoms services and how they relate to cost accuracy will show that you're serious about the role.
✨Showcase Your Analytical Skills
Since this role requires strong analytical skills, prepare examples from your past experience where you've successfully managed data or improved processes. Be ready to discuss how you used tools like Excel or reporting software to drive insights and support decision-making.
✨Communicate Clearly and Confidently
Effective communication is key in this position, so practice articulating your thoughts clearly. Think about how you would explain complex telecoms concepts to someone without a technical background. This will demonstrate your ability to coordinate with various stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing invoice discrepancies or ensuring compliance with policies. Prepare by thinking through potential scenarios and how you would approach them, highlighting your problem-solving skills and proactive mindset.
