Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complex customer inquiries and provide tailored solutions in a fully remote role.
- Company: Join Vantage Point Global, a diverse and inclusive talent consultancy.
- Benefits: Enjoy remote work, continuous training, and career development opportunities.
- Why this job: Make a real impact by enhancing customer experiences and mentoring others.
- Qualifications: Experience in banking customer service and strong problem-solving skills required.
- Other info: Be part of a dynamic team with global reach and growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Locations: Remote after initial in-site training (Knutsford).
As a Senior Customer Service Representative, you will manage complex customer inquiries and provide tailored solutions. You will act as a subject matter expert, supporting process improvements and mentoring junior team members. This role requires advanced problem-solving skills, regulatory knowledge, and the ability to influence and drive change within customer care processes.
Key Responsibilities
- Handle complex and high-value customer inquiries across multiple channels.
- Deliver bespoke solutions and ensure compliance with regulatory standards.
- Provide feedback and coaching to team members.
- Identify process improvement opportunities and contribute to implementation.
- Prepare reports and presentations for senior stakeholders on customer care performance.
- Collaborate with cross-functional teams to enhance customer experience.
What We Look For
- Strong leadership and mentoring capabilities.
- Excellent communication and influencing skills.
- Ability to work independently and make confident decisions.
- Highly organised with a proactive approach to problem-solving.
Qualifications And Experience
- Essential: Extensive experience in customer service within banking or financial services.
- Essential: Strong knowledge of FCA regulations and complaints handling.
- Essential: Proficiency in MS Office tools.
- Desirable: Experience in process improvement initiatives.
- Desirable: Familiarity with electronic banking and cash management products.
To apply, you’ll need to provide us with a CV and answer a few questions. We’d like to make you aware that if you have not heard back from us within three weeks of the date of application, we will not be progressing your application.
Senior Customer Service Representative - Banking - Fully remote in Manchester employer: Vantage Point Global
Contact Detail:
Vantage Point Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Representative - Banking - Fully remote in Manchester
✨Tip Number 1
Get your networking game on! Reach out to current or former employees in similar roles, especially those at Vantage Point Global. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview like it’s the final exam! Research common customer service scenarios in banking and think about how you’d tackle them. Show off your problem-solving skills and regulatory knowledge during the chat.
✨Tip Number 3
Don’t just sit back after applying! Follow up with a polite email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar, which is always a plus!
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find loads of resources to help you ace the process!
We think you need these skills to ace Senior Customer Service Representative - Banking - Fully remote in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Customer Service Representative role. Highlight your banking experience, problem-solving abilities, and any mentoring you've done. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves handling complex inquiries, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from showcasing examples where you've influenced change or improved processes.
Be Proactive in Your Answers: When answering application questions, think about how you can show your proactive approach to problem-solving. Share specific instances where you've identified issues and implemented solutions, especially in a customer service context. We love seeing initiative!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Vantage Point Global
✨Know Your Stuff
Make sure you brush up on your knowledge of FCA regulations and complaints handling. Being able to discuss these topics confidently will show that you're not just familiar with the basics, but that you can handle complex customer inquiries with ease.
✨Show Off Your Leadership Skills
Since this role involves mentoring junior team members, be prepared to share examples of how you've successfully led or coached others in the past. Highlighting your leadership capabilities will demonstrate that you’re ready to take on this senior position.
✨Be a Problem Solver
Think of specific instances where you've identified process improvements or solved complex issues in customer service. Sharing these experiences will showcase your proactive approach and advanced problem-solving skills, which are crucial for this role.
✨Prepare for the Presentation
You might need to prepare reports or presentations for senior stakeholders, so practice articulating your thoughts clearly and concisely. Consider creating a mock presentation on a relevant topic to get comfortable with presenting your ideas effectively.
