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- Tasks: Manage complex customer inquiries and provide tailored solutions in banking.
- Company: Leading consultancy firm based in Manchester with a focus on customer service excellence.
- Benefits: Remote work flexibility after training, competitive salary, and career development opportunities.
- Why this job: Become a subject matter expert and make a real difference in customer experiences.
- Qualifications: Extensive banking customer service experience and strong problem-solving skills required.
- Other info: Mentor junior team members and support process enhancements in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading consultancy firm in Manchester seeks a Senior Customer Service Representative to manage intricate customer inquiries and deliver tailored solutions. This role involves acting as a subject matter expert, supporting process enhancements, and mentoring junior team members. The position demands advanced problem-solving abilities and a solid understanding of FCA regulations.
Candidates should possess extensive experience in customer service within the banking sector and proficiency in MS Office tools. The role offers the flexibility of remote work after initial training on-site.
Senior Banking Customer Care Specialist — Remote After Training in Manchester employer: Vantage Point Global
Contact Detail:
Vantage Point Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Banking Customer Care Specialist — Remote After Training in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector and let them know you're on the hunt for a Senior Customer Service role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your problem-solving skills and be ready to discuss how you've handled complex customer inquiries in the past. We want to see you shine as a subject matter expert!
✨Tip Number 3
Show off your FCA knowledge! Make sure you can talk confidently about regulations and how they impact customer service in banking. This will set you apart as a candidate who truly understands the industry.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Banking Customer Care Specialist — Remote After Training in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within the banking sector. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities and any relevant FCA knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Customer Service Representative role. Share specific examples of how you've managed complex inquiries and supported process improvements in your previous roles.
Show Off Your MS Office Skills: Since proficiency in MS Office tools is a must, make sure to mention any relevant experience you have with these applications. Whether it's Excel for data analysis or Word for documentation, we want to know how you’ve used these tools to enhance your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Vantage Point Global
✨Know Your Banking Stuff
Make sure you brush up on your knowledge of FCA regulations and banking processes. Being able to discuss these topics confidently will show that you’re not just a customer service pro, but also a subject matter expert.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer inquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your advanced problem-solving abilities.
✨Familiarise Yourself with MS Office
Since proficiency in MS Office tools is a must, make sure you can navigate Excel, Word, and PowerPoint with ease. Consider preparing a quick demo or example of how you’ve used these tools in previous roles to enhance your answers.
✨Mentorship Mindset
Think about how you can support and mentor junior team members. Be ready to share your experiences and ideas on how to foster a collaborative environment, as this will highlight your leadership potential in the role.
