About the Opportunity We are looking for a Belfast-based Operations Team Lead (Legal Data Services) to lead a team of Analysts who review and extract information from complex legal and commercial documentation. This is a hands-on people leadership role focused on driving performance, achieving SLAs, maintaining quality standards and developing high-performing teams. This is a people leadership role first and foremost. You will be responsible for driving team performance, ensuring service levels are achieved, maintaining quality standards and creating an environment where junior team members can thrive and develop. Whilst a legal background or familiarity with reviewing legal agreements would be advantageous, it is not essential. We are particularly interested in individuals with proven experience leading operational teams, improving performance against KPIs, and delivering exceptional client outcomes in a fast-paced environment. Working closely with senior stakeholders across Operations, Client Success, and Product teams, you will play a key role in ensuring smooth service delivery and the ongoing development of your pod. Key Responsibilities Lead, coach and develop a team of Analysts, fostering a high-performing and collaborative culture. Ensure team and individual KPIs are consistently achieved. Monitor workloads, productivity and capacity planning across the pod. Drive performance through regular coaching, feedback and development conversations. Ensure client service level agreements (SLAs) and quality targets are consistently met. Act as the first point of escalation for operational and delivery-related issues. Support onboarding, training and ongoing development of team members. Identify process improvement opportunities and implement efficiencies across the operation. Work closely with cross-functional stakeholders to resolve challenges and enhance service delivery. Produce and communicate performance reporting and operational metrics. Champion best practice, quality standards and continuous improvement initiatives. Skills
Operations Team Lead | Legal Data Services | Belfast Hybrid Experienced Hires ·Belfast · employer: Vantage Point Global
Vantage Point Global is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong focus on employee growth, we provide extensive training and development opportunities within our Elevate Programme, ensuring that our consultants are equipped to lead transformative projects in the insurance sector. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations.
