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- Tasks: Manage warranty processes and train team members across Lancashire dealerships.
- Company: Join Vantage, a leading automotive group focused on quality service.
- Benefits: Competitive salary, company car, 30 days holiday, and growth opportunities.
- Why this job: Be the key player in enhancing warranty practices and customer satisfaction.
- Qualifications: Experience in the automotive industry and strong communication skills required.
- Other info: Dynamic role with potential for career advancement and personal development.
The predicted salary is between 30000 - 35000 £ per year.
As the Warranty Administrator you will be responsible for our several Lancashire dealerships. The day to day role will involve being the gatekeeper for all warranty related matters, ensuring we adhere to the manufacturers programme by supporting continuous development of the warranty process. You will be supporting the Aftersales and Service departments by taking the lead when it comes to training new and existing team members on the best warranty practice as well as preparing opportunities from our database for current future recalls. The role will also include liaising regularly with the Parts department to agree return lists, involvement with balancing SBI's, and working within tight deadlines to process all warranty job cards in a timely manner. This is a full-time role where you will be working 40 hours a week between 08:30am - 5:30pm, Monday - Friday.
Responsibilities:
- Being gatekeeper for all warranty related matters and ensuring adherence to the manufacturers programme.
- Supporting the Aftersales and Service departments by training new and existing team members on best warranty practices.
- Preparing opportunities from our database for current and future recalls.
- Liaising regularly with the Parts department to agree return lists.
- Involvement with balancing SBI's.
- Processing all warranty job cards in a timely manner.
Qualifications:
- Experience of working in the automotive industry, preferably within a dealership setting.
- Strong communication skills both verbally and in written format.
- Comfortable in challenging different business areas to improve processes.
- Organised individual with attention to detail.
- Full UK driving licence and prepared to travel between dealerships.
In return you will receive a competitive salary of £31,194.10 per annum, Company Car and excellent benefits. We offer a competitive salary package subject to experience consisting of a basic salary and bonus to reward your performance, which can be increased as you progress your career. Our passion to provide the highest quality of customer service is key in everything we do. We offer fantastic opportunities to develop with the brand and within the Vantage group by providing supported training and an environment that encourages personal growth. We offer 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.
Warranty Administrator employer: Vantage Motor Group
Contact Detail:
Vantage Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on warranty processes and common challenges in the automotive sector. We want you to show off your knowledge and passion for the role!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website for the best chance of landing that Warranty Administrator role. We love seeing applications come directly from motivated candidates like you!
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry, especially if you've worked in a dealership setting. We want to see how your skills align with the role of Warranty Administrator, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the warranty process and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Vantage Motor Group
✨Know Your Warranty Stuff
Make sure you brush up on warranty processes and practices specific to the automotive industry. Familiarise yourself with common terms and procedures, as well as the manufacturer's programme. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Communication Skills
Since the role involves liaising with various departments, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to work collaboratively across teams.
✨Be Organised and Detail-Oriented
The job requires a keen eye for detail and strong organisational skills. Bring along examples of how you've managed multiple tasks or projects simultaneously. You could even create a simple checklist of your achievements to showcase your methodical approach.
✨Prepare Questions About Continuous Improvement
Since the role involves improving warranty processes, think of insightful questions to ask about their current practices. This shows your proactive mindset and willingness to contribute to the team's success. It also gives you a chance to gauge how they value innovation and development.
