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- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth communication.
- Company: Join the friendly team at Toyota York, a leader in the motor industry.
- Benefits: Earn up to £35,784.10 with great training, 30 days holiday, and a supportive environment.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic setting.
- Qualifications: Strong communication skills and a valid UK driving licence are essential.
- Other info: Enjoy ongoing training and career development opportunities in a fast-paced role.
The predicted salary is between 26984 - 35784 £ per year.
Do you have a passion for customer service and an interest in the motor industry? We are looking for a customer-focused and organised Service Advisor to join our team at Toyota York. In this role, you\’ll be the key link between our customers and our workshop, ensuring top-quality service from start to finish. This is a full time role and typically you will be expected to work Monday to Friday and alternative Saturday\’s on a rota basis.
Responsibilities
- Greeting customers and handling service bookings efficiently.
- Advising customers on necessary repairs, services and estimated costs. Promoting the sale of genuine parts and accessories whenever possible.
- Keeping customers informed on their vehicle\’s progress and any additional work required.
- Liaising with Technicians to ensure smooth workflow in the service department.
- Processing invoices and payments accurately.
- Delivering an exceptional customer experience to maintain high satisfaction and retention.
Qualifications & Skills
- Excellent communication and customer service skills.
- Strong organisation and time management abilities.
- Ability to handle multiple tasks in a fast-paced environment.
- A valid UK driving licence.
Benefits & Compensation
- A competitive basic salary of up to £26,984.10 per annum (dependant on experience), concluding to £35,784.10 per annum including OTE.
- Ongoing training both with our manufacturer and in-house, and careers development opportunities.
- A friendly and supportive working environment.
- 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a contributory workplace pension scheme.
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Service Advisor - Toyota employer: Vantage Motor Group
Contact Detail:
Vantage Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Toyota
✨Tip Number 1
Get to know the company! Research Toyota York and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the bridge between customers and the workshop. Role-play with a friend or family member to get comfortable explaining services and repairs clearly and confidently.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're not just looking for any job, but that you want to contribute positively to their customer service experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of the motor industry.
We think you need these skills to ace Service Advisor - Toyota
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and the motor industry right from the start. Mention any relevant experiences or interests that highlight your passion, as this will make you stand out!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualifications mentioned in the job description. We want to see how your experience aligns with what we're looking for at Toyota York.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Vantage Motor Group
✨Know Your Stuff
Familiarise yourself with Toyota's services and products. Understand the common repairs and maintenance tasks that customers might ask about. This will help you answer questions confidently and show your genuine interest in the motor industry.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to providing a top-notch experience.
✨Organisational Skills Matter
Be ready to discuss how you manage your time and stay organised, especially in a fast-paced environment. You could mention tools or methods you use to keep track of tasks and ensure smooth operations, which is crucial for a Service Advisor role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
