At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle servicing schedules.
- Company: Join Vantage, a leading automotive group with a passion for excellence.
- Benefits: Competitive salary, bonus potential, 30 days holiday, and career development opportunities.
- Other info: Enjoy a supportive environment that encourages personal growth and development.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 6 months experience in a similar role and a full UK Driving Licence.
The predicted salary is between 28090 - 36890 £ per year.
New opportunity not to be missed! Vantage are looking for a Service Advisor to join our team based in Toyota Preston. In return you will receive a competitive salary of up to £28,090.45 per annum (dependant on experience), up to £36,890.45 per annum including OTE with excellent benefits!
At Vantage we have built carefully on our success and we are proud to operate in 13 locations across Yorkshire and Lancashire representing Toyota, Lexus, Kia, and Skoda. Our passion to provide the highest quality of customer service is key in everything we do and we now have an opportunity for a customer focused Service Advisor to join our team at Vantage Lexus Leeds.
About the Role
This role involves providing excellent customer service to all our customers through scheduling work on customer vehicles, providing accurate estimates for servicing, repairs and ensuring the customer is fully aware of likely timescales and costs. You will also be encouraged to promote the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions. This is a full time role and typically you will be expected to work Monday to Friday and alternative Saturdays on a rota basis.
Our ideal Service Advisor
- Have at least 6 months experience in a similar role.
- Be of smart appearance, confident, professional and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations.
- Have the ability to build a long lasting relationship with our customers and have a good understanding of their needs in order to guide them towards the product/service.
- Be able to work under your own initiative as well a part of a bigger team and co-ordinate workshop activity to deliver agreed work.
- You must hold a full clean UK Driving Licence.
What we offer our Service Advisor
As well as a stable career, we offer a competitive salary package subject to experience consisting of a basic salary and bonus to reward your performance, this can be increased as you progress your career. We offer fantastic opportunities to develop with the brand but also within the Vantage group by giving supported training and an environment where we encourage personal growth. We offer 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.
Sound Interesting? If you think you’ve got what it takes and would like to join our progressive motor group as a Service Advisor please click 'Apply’ now.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Service Advisor - Toyota in Preston employer: Vantage Motor Group
Vantage is an exceptional employer, offering a vibrant work culture that prioritises customer service excellence and employee development. Located in Toyota Preston, we provide our Service Advisors with competitive salaries, extensive training opportunities, and a supportive environment that fosters personal growth. With 30 days of holiday and additional benefits, Vantage is committed to rewarding hard work and dedication while ensuring a fulfilling career path within the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Toyota in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vantage Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vantage Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - Toyota in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vantage Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Vantage Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vantage Motor Group!
How to prepare for a job interview at Vantage Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
