At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle servicing schedules.
- Company: Join Vantage, a leading motor group representing top brands like Toyota.
- Benefits: Competitive salary, 30 days holiday, staff discounts, and enhanced family leave.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous experience in a similar role and a full UK Driving Licence.
The predicted salary is between 26984 - 36890 £ per year.
New opportunity not to be missed! Vantage are looking for a Service Advisor (Maternity Cover) to join our team based in Toyota Preston. In return you will receive a competitive salary of £26,984.10 per annum, up to £36,890.45 (dependant on experience) including OTE with excellent benefits!
This is a full time role (fixed term) and typically you will be expected to work Monday to Friday and alternative Saturday mornings on a rota basis.
What benefits we offer our employees:
- Preferential rates for servicing / repairs on your family and friend’s cars
- 30 days of holiday (inclusive of bank holidays) which increases with service up to 33 days
- Enhanced Maternity and Paternity package
- Staff Car Scheme
- Access to a membership with shopping discounts
- Contributory workplace pension scheme
Our ideal Service Advisor will:
- Have previous experience in a similar role.
- Be of smart appearance, confident, professional and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations.
- Have the ability to build a long lasting relationship with our customers and have a good understanding of their needs in order to guide them towards the product/service.
- Be able to work under your own initiative as well as part of a bigger team and co-ordinate workshop activity to deliver agreed work.
- You must hold a full clean UK Driving Licence.
About the Role
This role involves providing excellent customer service to all our customers through scheduling work on customer vehicles, providing accurate estimates for servicing, repairs and ensuring the customer is fully aware of likely timescales and costs. You will also be encouraged to promote the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
Sound Interesting? If you think you’ve got what it takes and would like to join our progressive motor group as a Service Advisor please click 'Apply’ now.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Service Advisor (Maternity Cover) - Toyota in Preston employer: Vantage Motor Group
Vantage is an exceptional employer, offering a vibrant work culture in the heart of Leeds, where customer service excellence is at the forefront of our operations. As a Centre Host, you will enjoy competitive pay, generous holiday allowances, and numerous employee benefits, including preferential rates for servicing and a contributory pension scheme. With a strong focus on personal development and training, Vantage provides ample opportunities for career growth within a supportive team environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Maternity Cover) - Toyota in Preston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Vantage Motor Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Vantage Motor Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Advisor (Maternity Cover) - Toyota in Preston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Vantage Motor Group.
How to prepare for a job interview at Vantage Motor Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Vantage Motor Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Vantage Motor Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
