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- Tasks: Handle inbound calls and assist with parts orders for our Parts Departments.
- Company: Join a dynamic team at Vantage, a leader in automotive services.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be part of a customer-focused culture that values relationships and service excellence.
- Qualifications: Experience in stock ordering and a friendly telephone manner are essential.
- Other info: Opportunity to connect with trade customers and make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an experienced Parts Advisor to join our brand-new Parts Call Centre. You will handle inbound calls for our 10 Parts Departments across the group. The role primarily involves inbound Trade Sales, with some retail customer interactions, as well as outbound calls to generate new Trade customers and reconnect with lapsed ones.
Responsibilities include:
- Providing pricing information to gain customer business and build rapport
- Ordering parts for delivery to the customer's local Vantage centre, as agreed
- Agreeing on payment and delivery schedules with Trade customers within our delivery area
Customer experience is central to our service. This role involves direct interaction with valued customers and liaising with dealerships to resolve issues.
To succeed in this role, you should:
- Have a friendly and professional telephone manner
- Be confident, enthusiastic, and passionate about delivering excellent customer service
- Build long-lasting relationships and understand customer needs to guide them effectively
- Have experience in stock ordering in a similar role
Parts Contact Centre Advisor employer: Vantage Motor Group
Contact Detail:
Vantage Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with the parts industry and the specific products offered by our company. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on phone interactions, consider role-playing scenarios with a friend to enhance your ability to build rapport and handle customer inquiries effectively.
✨Tip Number 3
Research common challenges faced in parts sales and customer service. Being prepared to discuss how you would address these issues can set you apart from other candidates and show your proactive approach.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Parts Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and stock ordering. Emphasise any previous roles where you handled inbound calls or worked in a call centre environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Parts Advisor role. Mention specific skills that align with the job description, such as your ability to build rapport with customers and your experience in trade sales.
Showcase Your Communication Skills: Since the role requires a friendly and professional telephone manner, consider including examples of how you've successfully communicated with customers in past roles. This could be in your CV or cover letter.
Highlight Customer Experience Focus: Demonstrate your commitment to excellent customer service by providing examples of how you've gone above and beyond to meet customer needs in previous positions. This will resonate well with the company's focus on customer experience.
How to prepare for a job interview at Vantage Motor Group
✨Showcase Your Customer Service Skills
Since the role revolves around customer interactions, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or built rapport with customers.
✨Demonstrate Product Knowledge
Familiarise yourself with the types of parts and services offered by the company. Being able to speak knowledgeably about products will show your enthusiasm for the role and your ability to assist customers effectively.
✨Practice Your Telephone Etiquette
As this position requires a friendly and professional telephone manner, practice speaking clearly and confidently. Consider doing mock calls with a friend to refine your approach and ensure you sound approachable.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask during the interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and the company.
