At a Glance
- Tasks: Be the friendly face for customers, managing service bookings and ensuring top-notch vehicle care.
- Company: Join the dynamic team at Toyota Morecambe, where customer service is our priority.
- Benefits: Earn up to £36,890.45 with ongoing training, 30 days holiday, and a supportive work environment.
- Other info: We welcome applications from everyone, promoting diversity in our workplace.
- Why this job: Make a real difference in customer satisfaction while growing your career in the motor industry.
- Qualifications: Passion for customer service and strong organisational skills are essential.
The predicted salary is between 28090 - 36890 € per year.
Do you have a passion for customer service and an interest in the motor industry? We are looking for a customer-focused and organised Service Advisor to join our team at Toyota Morecambe. In this role, you'll be the key link between our customers and our workshop, ensuring top-quality service from start to finish. This is a full time role and typically you will be expected to work Monday to Friday and alternative Saturdays on a rota basis.
Key Responsibilities:
- Greeting customers and handling service bookings efficiently.
- Advising customers on necessary repairs, services and estimated costs.
- Promoting the sale of genuine parts and accessories whenever possible.
- Keeping customers informed on their vehicle's progress and any additional work required.
- Liaising with Technicians to ensure smooth workflow in the service department.
- Processing invoices and payments accurately.
- Delivering an exceptional customer experience to maintain high satisfaction and retention.
What we offer:
- A competitive basic salary of up to £28,090.45 per annum (dependant on experience), concluding to £36,890.45 per annum including OTE.
- Ongoing training both with our manufacturer and in-house, and careers development opportunities.
- A friendly and supportive working environment.
- 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a contributory workplace pension scheme.
If you think you’ve got what it takes and would like to join our progressive motor group as a Service Advisor please click 'Apply’ now.
Service Advisor - Toyota in Morecambe employer: Vantage Motor Group
At Toyota Morecambe, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises customer satisfaction and employee development. As a Service Advisor, you'll benefit from competitive pay, ongoing training, and a supportive environment that encourages career growth, all while being part of a reputable brand in the motor industry. With 30 days of holiday and a contributory pension scheme, we ensure our team members feel valued and motivated to deliver exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Toyota in Morecambe
✨Tip Number 1
Get to know the company! Research Toyota Morecambe and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences during your interview to demonstrate your passion for delivering exceptional service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Service Advisor at Toyota.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Service Advisor - Toyota in Morecambe
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and the motor industry right from the start. Mention any relevant experiences or interests that highlight your passion, as this will make you stand out!
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Use specific examples from your past roles that demonstrate how you can excel in greeting customers, handling bookings, and advising on repairs.
Keep It Clear and Concise:We appreciate a well-structured application! Keep your language clear and to the point, ensuring we can easily see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Toyota Morecambe!
How to prepare for a job interview at Vantage Motor Group
✨Know Your Stuff
Familiarise yourself with Toyota's services and products. Understand the common repairs and maintenance tasks that customers might ask about. This will help you answer questions confidently and show your genuine interest in the motor industry.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to providing a top-notch experience.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for service advisors, such as handling difficult customers or explaining technical information clearly. This will help you articulate your thoughts and reduce nerves on the day.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
