At a Glance
- Tasks: Lead and motivate the aftersales team to deliver exceptional customer service.
- Company: Join Vantage, a progressive motor group with a passion for quality service.
- Benefits: Earn up to £58,000 plus bonuses, 30 days leave, and great career development.
- Other info: Enjoy a supportive culture that encourages personal growth and development.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Strong management skills, excellent communication, and a full UK driving licence.
The predicted salary is between 52000 - 58000 £ per year.
New opportunity not to be missed! Vantage are looking for an Aftersales Manager to join our team based in Toyota Morecambe. In return you will receive a competitive salary of up to £58,000 per annum inclusive of OTE and excellent benefits!
Our passion to provide the highest quality of customer service is key in everything we do and we now have an opportunity for an experienced and customer focused Aftersales Manager to join our team at Vantage Toyota Morecambe.
About the Role
This is an exciting and challenging role. Reporting to the Centre Principal, you will be responsible for leading and motivating the aftersales team by personally demonstrating and encouraging the skills and behaviours associated with the company and manufacturer's brand values. Customer engagement will be at the forefront of everything you do as well as encouraging your team to deliver in a busy pressurised environment and maintaining high customer standards. You will be responsible for all aftersales/service activity to deliver profitability and customer satisfaction, working with teams across the centre and other dealerships to provide a seamless service to customers. This is a full time role and typically you will be expected to work between 8:30am and 5:30pm Monday to Friday, alternate Saturdays.
Our ideal Aftersales Manager
- Present strong management and coaching skills gained in a similar role and environment
- Possess excellent communication, negotiation and presentation skills
- Hold the ability to multi-task and work well in a fast-paced environment producing great results of outstanding customer service and selling
- Hold a full clean UK driving licence
What we offer our Aftersales Manager
As well as a stable career, we offer a competitive salary package subject to experience, consisting of a basic salary and bonus to reward your performance, which can be increased as you progress your career. We offer fantastic opportunities to develop with the brand but also within the Vantage group by providing training and an environment where we encourage personal growth. We offer 30 days annual leave (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.
Sound Interesting? If you think you’ve got what it takes and would like to join our progressive motor group as an Aftersales Manager, please click 'Apply’ now.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Aftersales Manager - Toyota in Morecambe employer: Vantage Motor Group
Vantage Toyota Morecambe is an exceptional employer that prioritises employee development and a supportive work culture. With a competitive salary package, generous annual leave, and opportunities for personal growth within the Vantage group, we foster an environment where your contributions are valued and rewarded. Join us to be part of a passionate team dedicated to delivering outstanding customer service in a dynamic automotive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager - Toyota in Morecambe
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Vantage. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching Vantage and Toyota's values. Show us that you understand their commitment to customer service and how you can contribute to that mission as an Aftersales Manager.
✨Tip Number 3
Practice your pitch! Be ready to discuss your management style and how you've motivated teams in the past. We want to hear about your successes and how you can bring that energy to our aftersales team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. It’s a small gesture that can make a big difference!
We think you need these skills to ace Aftersales Manager - Toyota in Morecambe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your management and coaching skills, as well as any experience in customer service. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you align with our brand values. Let us know why you're the perfect fit for Vantage Toyota Morecambe.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved in previous roles. Whether it's improving customer satisfaction scores or leading a successful team, we love to see results that speak for themselves!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Vantage Motor Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Toyota's brand values and the specific aftersales services they offer. This will show that you’re genuinely interested and prepared to lead the team effectively.
✨Showcase Your Leadership Skills
Be ready to discuss your management style and provide examples of how you've motivated teams in the past. Highlight any coaching experiences that demonstrate your ability to develop others while maintaining high customer service standards.
✨Prepare for Customer Scenarios
Think about potential customer service challenges you might face in this role. Prepare to discuss how you would handle these situations, focusing on your negotiation and communication skills to ensure customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the aftersales department.
