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- Tasks: Drive customer retention strategies and enhance Vantage's reputation in the automotive industry.
- Company: Join Vantage, a leading motor group representing top brands like Toyota and Lexus.
- Benefits: Competitive salary, generous holiday, staff car scheme, and ongoing training opportunities.
- Why this job: Make a real impact on customer relationships while developing your career in a dynamic environment.
- Qualifications: Experience in customer-facing roles, strong data analysis skills, and a full UK driving licence.
- Other info: Enjoy a supportive culture with excellent growth opportunities within the Vantage group.
The predicted salary is between 29188 - 55188 £ per year.
Brand new opportunity not to be missed! Vantage are looking for a Retention Manager to join our team based in Toyota Leeds. In return you will receive a competitive basic salary of £29,188.04 per annum and up to £55,188.04 including OTE plus excellent benefits!
This is a full time role, working an average 5 day week between 08:30 - 18:00 with every other weekend off.
At Vantage we have built carefully on our success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Lexus, Kia and Å koda.
Benefits- Opportunity to join our subsided staff car scheme
- Average commission paid during annual leave
- Enhanced Maternity and Paternity package
- Preferential rates for servicing / repairs on your family and friend's cars
- Training and on-going development with the Award-Winning Toyota Academy
- 30 days of holiday (inclusive of bank holidays) which increases with service up to 33 days
- Staff Car Scheme
- Access to a membership with shopping discounts
- Contributory workplace pension scheme
As your career progresses, we offer fantastic opportunities to develop with the brand but also within the Vantage group by giving supported training and an environment where we encourage personal growth.
Role & ResponsibilitiesAbout the role: Our Sales and Retention Manager's purpose is to develop Vantage's name, group approach for customer retention and ensure there is accountability at a centre level. This is to enable us to deliver consistency in approach and performance for retention, increasing customer lifetime value. The role will develop and execute renewal strategies and manage the tracking of retention activity within the centre. Our Finance Renewal Manager will support the centre in ensuring they are set up for success to deliver retention activity, building relationships and providing coaching to help them achieve their goals. This role will form part of the Sales Management team.
Our ideal candidate- Enjoy working with people in a customer facing sales environment
- Be data driven and the ability to interpret and analyse results to drive better customer and commercial outcomes whilst delivering KPI's
- Have outstanding stakeholder management, able to deliver results working with cross functional teams
- Be proactive and independent nature, always looking for ways to improve existing processes
- Be creative, methodological problem-solving skills with a focus on efficient execution whilst balancing big-picture thinking
- Have excellent communication and presentation skills
- Be organised and able to balance multiple projects and requests
- You must hold a full clean UK Driving Licence
Sound Interesting? If you think you've got what it takes and would like to join our progressive motor group as a Sales and Retention Manager please click 'Apply' now.
Retention Manager - Toyota in Leeds employer: Vantage Motor Group
Contact Detail:
Vantage Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager - Toyota in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Vantage. A friendly chat can open doors!
✨Tip Number 2
Prepare for the interview by researching Vantage and Toyota. Know their values, recent news, and what makes them tick. This shows you’re genuinely interested and ready to contribute to their success.
✨Tip Number 3
Show off your data skills! As a Retention Manager, being data-driven is key. Bring examples of how you've used data to improve customer retention or sales in past roles. Numbers speak louder than words!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Vantage team. Let’s get you that job!
We think you need these skills to ace Retention Manager - Toyota in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retention Manager role. Highlight your experience in customer retention and data analysis, as these are key for us at Vantage. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer retention and how you can contribute to our team. Be sure to mention any relevant experience and how it aligns with our goals at Vantage.
Showcase Your Communication Skills: As a Retention Manager, communication is key. In your application, demonstrate your ability to communicate effectively. Whether it’s through your writing style or by providing examples of past presentations, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vantage Motor Group
✨Know Your Numbers
As a Retention Manager, you'll need to be data-driven. Brush up on key metrics related to customer retention and lifetime value. Be ready to discuss how you've used data in past roles to drive results.
✨Showcase Your People Skills
This role is all about working with people, so prepare examples of how you've successfully managed relationships in a customer-facing environment. Think about times when you’ve turned a dissatisfied customer into a loyal one.
✨Be Proactive in Problem Solving
Vantage values creativity and efficiency. Come prepared with examples of how you've identified problems and implemented solutions in previous roles. Highlight your methodological approach to tackling challenges.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your presentation skills.