At a Glance
- Tasks: Join our new team as a Parts Advisor, handling inbound calls and building customer relationships.
- Company: Vantage, a leading motor group representing top brands like Toyota and Lexus.
- Benefits: Competitive salary, 30 days holiday, staff car scheme, and shopping discounts.
- Other info: Great opportunities for personal growth and career development.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in stock ordering and a passion for excellent customer service.
The predicted salary is between 31209 - 31209 € per year.
New opportunity not to be missed! Vantage are looking for a Parts Advisor to join our Brand New team based in Toyota Leeds Contact Centre. In return you will receive a competitive starting salary of £31,209.10 per annum including OTE depending on experience plus excellent benefits!
At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Lexus, Kia and Škoda. This is a full time permanent position working 42.5 hours per week Monday - Friday.
What benefits we offer our employees:
- Preferential rates for servicing / repairs on your family and friend's cars
- 30 days of holiday (inclusive of bank holidays) which increases with service up to 33 days
- Staff Car Scheme
- Enhanced Maternity and Paternity package
- Specsavers vouchers
- Access to a membership with shopping discounts
- Contributory workplace pension scheme
As for training and development you will be enrolled on to all courses relevant to you and your role. As your career progresses, we offer fantastic opportunities to develop with the brand but also within the Vantage group by giving supported training and an environment where we encourage personal growth.
About the Role
We are looking for an experienced Parts Advisor to join our brand-new Parts Call Centre. You will receive inbound calls on behalf of our 10 Parts Departments across the group. Your main focus will be inbound Trade Sales with a small element of retail customers, whilst also making outbound calls to generate new Trade customers and re-establishing contact with lapsed Trade customers.
You will be responsible for:
- Providing pricing information, with the intent to gain customers business and build a strong rapport
- Ordering the required parts for delivery to the customers local Vantage centre, as agreed with the customer
- Agreeing payment and delivery schedule of Parts to Trade customers within our delivery area
Customer experience is at the centre of everything we do. This is a customer focused role and will involve dealing with our valued customers whilst also liaising with our dealerships to resolve any issues.
Our ideal Parts Contact Centre Advisor
To be successful in this role you will:
- Have a friendly and professional telephone manner
- Be confident, professional and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations
- Have the ability to build a long lasting relationship with our customers and have a good understanding of their needs in order to guide them towards the product they require
- Have gained experience in stock ordering in a similar role
Sound Interesting? If you think you’ve got what it takes and would like to join our progressive motor group as a Parts Contact Centre Advisor, please click 'Apply’ now.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Parts Advisor - Office Based in Leeds employer: Vantage Motor Group
At Vantage, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development. Our Leeds Contact Centre provides a dynamic environment where you can thrive, with competitive salaries, generous holiday allowances, and a range of benefits including preferential rates for servicing and a contributory pension scheme. Join us to be part of a team that values customer experience and fosters personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Office Based in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vantage and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience as a Parts Advisor aligns with what Vantage is looking for.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for customers in the past. Vantage values great customer experiences, so make sure they see that in you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Advisor - Office Based in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience in customer service and stock ordering, as well as your ability to build relationships with customers. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've exceeded customer expectations in the past. We love hearing about your passion for delivering great service!
Show Off Your Communication Skills:Since this role involves a lot of phone interaction, make sure your written application reflects your friendly and professional communication style. We’re looking for someone who can convey their personality through their writing, so let your enthusiasm come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our Vantage family!
How to prepare for a job interview at Vantage Motor Group
✨Know Your Parts
Familiarise yourself with the parts and services offered by Vantage, especially those related to Toyota, Lexus, Kia, and Škoda. Being able to discuss specific parts and their benefits during the interview will show your genuine interest and knowledge in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to build rapport and resolve issues, as this is crucial for a Parts Advisor role where customer experience is key.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do mock calls with a friend to get comfortable with the format and ensure you come across as friendly and professional.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, training opportunities, and the company culture at Vantage. This not only shows your enthusiasm for the position but also helps you gauge if it's the right fit for you.
