At a Glance
- Tasks: Join our new team as a Parts Advisor, handling inbound calls and building customer relationships.
- Company: Vantage, a leading motor group representing top brands like Toyota and Lexus.
- Benefits: Competitive salary, 30 days holiday, staff car scheme, and shopping discounts.
- Other info: Great opportunities for personal growth and career development.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in stock ordering and a passion for excellent customer service.
The predicted salary is between 31209 - 31209 £ per year.
New opportunity not to be missed! Vantage are looking for a Parts Advisor to join our Brand New team based in Toyota Leeds Contact Centre. In return you will receive a competitive starting salary of £31,209.10 per annum including OTE depending on experience plus excellent benefits!
At Vantage we have built carefully on our recent success and we are proud to operate in thirteen locations across Yorkshire and Lancashire representing Toyota, Lexus, Kia and Škoda. This is a full time permanent position working 42.5 hours per week Monday - Friday.
What benefits we offer our employees:
- Preferential rates for servicing / repairs on your family and friend's cars
- 30 days of holiday (inclusive of bank holidays) which increases with service up to 33 days
- Staff Car Scheme
- Enhanced Maternity and Paternity package
- Specsavers vouchers
- Access to a membership with shopping discounts
- Contributory workplace pension scheme
As for training and development you will be enrolled on to all courses relevant to you and your role. As your career progresses, we offer fantastic opportunities to develop with the brand but also within the Vantage group by giving supported training and an environment where we encourage personal growth.
About the Role
We are looking for an experienced Parts Advisor to join our brand-new Parts Call Centre. You will receive inbound calls on behalf of our 10 Parts Departments across the group. Your main focus will be inbound Trade Sales with a small element of retail customers, whilst also making outbound calls to generate new Trade customers and re-establishing contact with lapsed Trade customers.
You will be responsible for:
- Providing pricing information, with the intent to gain customers business and build a strong rapport
- Ordering the required parts for delivery to the customers local Vantage centre, as agreed with the customer
- Agreeing payment and delivery schedule of Parts to Trade customers within our delivery area
Customer experience is at the centre of everything we do. This is a customer focused role and will involve dealing with our valued customers whilst also liaising with our dealerships to resolve any issues.
Our ideal Parts Contact Centre Advisor
To be successful in this role you will:
- Have a friendly and professional telephone manner
- Be confident, professional and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations
- Have the ability to build a long lasting relationship with our customers and have a good understanding of their needs in order to guide them towards the product they require
- Have gained experience in stock ordering in a similar role
Sound Interesting? If you think you’ve got what it takes and would like to join our progressive motor group as a Parts Contact Centre Advisor, please click 'Apply’ now.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Parts Advisor - Office Based in Leeds employer: Vantage Motor Group
Vantage is an exceptional employer, offering a vibrant work culture in the heart of Leeds, where customer service excellence is at the forefront of our operations. As a Centre Host, you will enjoy competitive pay, generous holiday allowances, and numerous employee benefits, including preferential rates for servicing and a contributory pension scheme. With a strong focus on personal development and training, Vantage provides ample opportunities for career growth within a supportive team environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Office Based in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vantage Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vantage Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parts Advisor - Office Based in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vantage Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Vantage Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vantage Motor Group!
How to prepare for a job interview at Vantage Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
