At a Glance
- Tasks: Handle customer calls and emails, booking services and resolving issues.
- Company: Join the dynamic Vantage Contact Centre at Toyota Leeds.
- Benefits: Earn up to £34,090.45 OTE, plus bonuses and a staff car scheme.
- Other info: Enjoy 30 days holiday, training opportunities, and career growth.
- Why this job: Be part of a customer-focused team making a real difference.
- Qualifications: Friendly phone manner and previous customer service experience required.
The predicted salary is between 30000 - 34090 £ per year.
A new opportunity not to be missed within our Vantage Contact Centre at Toyota Leeds! We are looking for a Contact Centre Advisor to join our team. In return you will receive a competitive package of up to £34,090.45 OTE which includes a generous bonus, plus excellent benefits including participation in our Staff car scheme!
About the Role
We are looking to recruit an experienced Contact Centre Advisor to join our busy team. You will be responsible for booking annual services, MOT’s and repairs through inbound and outbound calls. There will also be an element of cross selling within this role. Customer experience is at the centre of everything we do. This is a customer focused role and will involve dealing with our valued customers over the phone and email whilst also liaising with our dealerships to resolve any issues. This a full time permanent position working 42.5 hours Monday to Friday including Saturdays on a rota basis.
Our ideal Contact Centre Advisor
- Have a friendly and professional telephone manner
- Have previous experience in a customer service role
- Be able to work at pace with accuracy and attention to detail
- Be self-motivated and able to manage your own workload
What we offer our Team Members
As well as a stable career, we offer a competitive salary package subject to experience, which can be increased as you progress your career. The package for this role is up to £34,089.10 OTE and there is a strong potential to earn over this. We offer fantastic opportunities to develop within the Vantage group by giving supported training and providing an environment where we encourage personal growth. We offer 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.
Sound Interesting? If you think you’ve got what it takes and would like to join our progressive motor group as a Contact Centre Advisor, please click 'Apply’ now.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Contact Centre Advisor in Leeds employer: Vantage Motor Group
Vantage is an exceptional employer, offering a vibrant work culture in the heart of Leeds, where customer service excellence is at the forefront of our operations. As a Centre Host, you will enjoy competitive pay, generous holiday allowances, and numerous employee benefits, including preferential rates for servicing and a contributory pension scheme. With a strong focus on personal development and training, Vantage provides ample opportunities for career growth within a supportive team environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Leeds
✨Tip Number 1
Make sure you research Vantage and Toyota before your interview. Knowing their values and recent achievements will show you're genuinely interested in the role and the company.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer interaction, try role-playing with a friend to nail that friendly and professional telephone manner.
✨Tip Number 3
Prepare some examples of how you've handled customer queries in the past. This will help you demonstrate your experience and ability to manage your workload effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're keen to join the Vantage team.
We think you need these skills to ace Contact Centre Advisor in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled calls and emails, so share specific examples that showcase your friendly and professional telephone manner.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities we’re looking for in a Contact Centre Advisor. This shows us you’re genuinely interested in the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure there are no typos or errors. A well-structured application speaks volumes about your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vantage Motor Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Advisor. Familiarise yourself with the services offered by Toyota and the importance of customer experience. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your previous roles where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle calls effectively and maintain a friendly, professional manner.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to customer service and how you would handle specific scenarios. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team, company culture, or growth opportunities within Vantage. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
