At a Glance
- Tasks: Handle inbound calls, provide pricing, and order parts for customers.
- Company: Join Vantage Motor Group, a leading automotive company in Leeds.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Be the voice of customer service and build lasting relationships.
- Qualifications: Experience in stock ordering and a friendly telephone manner.
The predicted salary is between 22000 - 28000 £ per year.
We are looking for an experienced Parts Advisor to join our brand-new Parts Call Centre. You will receive inbound calls on behalf of our 10 Parts Departments across the group. Your main focus will be inbound Trade Sales with a small element of retail customers, whilst also making outbound calls to generate new Trade customers and re-establishing contact with lapsed Trade customers.
You will be responsible for:
- Providing pricing information, with the intent to gain customers' business and build a strong rapport.
- Ordering the required parts for delivery to the customer's local Vantage centre, as agreed with the customer.
- Agreeing payment and delivery schedule of Parts to Trade customers within our delivery area.
Customer experience is at the centre of everything we do. This is a customer-focused role and will involve dealing with our valued customers whilst also liaising with our dealerships to resolve any issues.
To be successful in this role you will:
- Have a friendly and professional telephone manner.
- Be confident, professional and an enthusiastic individual with a passion for delivering great customer service and a desire to exceed customer expectations.
- Have the ability to build a long-lasting relationship with our customers and have a good understanding of their needs in order to guide them towards the product they require.
- Have gained experience in stock ordering in a similar role.
Full-time
Parts Advisor - Office Based in Ledston employer: Vantage Motor Group
Vantage is an exceptional employer, offering a vibrant work culture in the heart of Leeds, where customer service excellence is at the forefront of our operations. As a Centre Host, you will enjoy competitive pay, generous holiday allowances, and numerous employee benefits, including preferential rates for servicing and a contributory pension scheme. With a strong focus on personal development and training, Vantage provides ample opportunities for career growth within a supportive team environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Office Based in Ledston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Vantage Motor Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Vantage Motor Group!
We think you need these skills to ace Parts Advisor - Office Based in Ledston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Vantage Motor Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Vantage Motor Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Vantage Motor Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Vantage Motor Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
