At a Glance
- Tasks: Lead and motivate the aftersales team to deliver exceptional customer service.
- Company: Join a reputable Toyota dealership with a focus on brand values.
- Benefits: Competitive salary, bonuses, 30 days annual leave, and personal growth opportunities.
- Other info: Dynamic work environment with opportunities for career progression.
- Why this job: Make a real impact in customer satisfaction while developing your management skills.
- Qualifications: Strong management experience, excellent communication skills, and a full UK driving licence.
The predicted salary is between 38250 - 46750 £ per year.
About the Role
This is an exciting and challenging role. Reporting to the Centre Principal, you will be responsible for leading and motivating the aftersales team by personally demonstrating and encouraging the skills and behaviours associated with the company and manufacturer's brand values.
Customer engagement will be at the forefront of everything you do as well as encouraging your team to deliver in a busy pressurised environment and maintaining high customer standards. You will be responsible for all aftersales/service activity to deliver profitability and customer satisfaction, working with teams across the centre and other dealerships to provide a seamless service to customers.
This is a full time role and typically you will be expected to work between 8:30am and 5:30pm Monday to Friday, alternate Saturdays.
To be successful in this role you will:
- Present strong management and coaching skills gained in a similar role and environment
- Possess excellent communication, negotiation and presentation skills
- Hold the ability to multi-task and work well in a fast-paced environment producing great results of outstanding customer service and selling
- Hold a full clean UK driving licence
What we offer our Aftersales Manager
As well as a stable career, we offer a competitive salary package subject to experience, consisting of a basic salary and bonus to reward your performance, which can be increased as you progress your career. We offer fantastic opportunities to develop with the brand but also within the Vantage group by providing training and an environment where we encourage personal growth. We offer 30 days annual leave (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.
Aftersales Manager - Toyota in Ledston employer: Vantage Motor Group
Vantage is an exceptional employer, offering a vibrant work culture in the heart of Leeds, where customer service excellence is at the forefront of our operations. As a Centre Host, you will enjoy competitive pay, generous holiday allowances, and numerous employee benefits, including preferential rates for servicing and a contributory pension scheme. With a strong focus on personal development and training, Vantage provides ample opportunities for career growth within a supportive team environment, making it an ideal place for those seeking meaningful and rewarding employment.
